DRO s and benefit overpayments

debt_doctor

Ill post some more info that you will need to know later tonight or tomorrow.

DD

debt_doctor

Hi again,
If you do not receive a satisfactory response from your local office within 15 working days then you should escalate the complaint by sending it to the DWP area manager (for your area) This name and address is available from your local office.
If you do not receive a satisfactory response from the area manager, (after say, 20 working days) you should send your complaint to ICE(Independent Case Examiner) at;

The Independent Case Examiner
Jupiter Drive
Chester
CH70 8DR.

DD

jamesb1239

Thank you very much for the template letter and advice. I will be sending it off in the morning so hopefully I will have good news within a couple of weeks.

Thanks again for your time.