Laptop stuck!!!

cheap-n-cheerful

Stupid laptop!! Every time I switch it on it says

"When trying to update a password, this return status indicates that the value provided as the current password is not correct"

What on earth!!!

Did try to fix a system 32 error following microsoft advice yesterday and I think I fixed that but made it worse! Checked on that BIOS screen and no administrator password set so whats going on?

When I try to reboot and repair from CD it gets to asking for password again so I am still stuck!

Help.:mad:

blisteringblue

Can you get in in safe mode?

As you switch it on press F8 before the XP logo comes up and select SAFE MODE.

You could also try LAST KNOWN GOOD CONFIGURATION as this sometimes works as it booted prior to your fix?

This loads as local administrator and not load any memory resident programs etc. It should allow you to correct any problems.

computerwoman

Hi I had this problem when I put in a new HD into my desktop. its the first time I have come across it, but to get round it I used the floppy system fdisk and format then re-installed windows and this cleared it up, but I know what you mean its maddening.
also I had to clear my ccmos but I dont know how you'd do that with a lappy

cheap-n-cheerful

Thanks guys. Just trying to reinstall windows now. Fingers crossed!!

cheap-n-cheerful

Nope. Did lots of reinstalling from cd but still saying same as before.

Says its a "lsass.exe - system error " if that helps anyone.

pmcx9

it is recoverable but not witout much reading and skill.

if your knowledge isnt up to it i would suggest a full clean install but you will loose your data

cheap-n-cheerful

OH laptop with all his scribblings (novel in progress!) on so don't really want to wipe completely.

Don't mind working through step by step repairs etc if anyone knows a website to help me?

Don't understand why it needs a password when it didn't before and none appears to be set? Microsoft said leave blank ..doesn't work, or type "admin" ...also doesn't work. Set my own password on BIOS screen but that didn't work either!!!

pmcx9

i havent the time to talk you through it or write a guide. this will point you in the right direction. the sasser worm used to cause this but i doubt you have that problem if you ran windows update

this is from another forum;

I had the same problem on my desktop, booting Windows XP. On boot, instead of the logon screen, I got a message box from lsass.exe saying, "When trying to update a password, this return status indicates that the value provided as the current password is not correct." Then the system would restart itself, and re-display the message, over and over.

I was eventually able to recover as follows:

1. I installed a second bootable drive in the PC and booted into it. Then the first (bad) drive (now labeled ) was visible under Windows explorer.

2. I copied all "Security" files from /Windows/repair into /Windows/System32/config .

3. The drive would now boot again, but since I originally had a password at login time, all files under "My Documents" came back as "Not accessible" when trying to access them.

4. To recover the "Not accessible" files -- all my documents! -- I downloaded and ran PC Inspector File Recovery (free from Download.com) which worked great.


If you cant add another drive look up bartpe or try this http://www.bootdisk.com/ntfs.htm