Refused service charge payment.

Oldernotwiser

The OP may be receiving ISMI which would also pay certain service charges.
From http://www.housingoptions.org.uk/general_information/gi_factsheets/fs_18.pdf

"to pay for certain service charges for repairs and improvements which are needed to maintain
the fitness of the home for human habitation "

It seems as if the work that has been done doesn't come into this category, which, in the case of the boundary wall, makes sense.

pmlindyloo

I do hope the OP returns and lets us know what happens.

cecelia

Mara69 wrote: »

If the OP is paying service charges, then s/he lives in a leasehold property - usually a flat. Service charges and major works bills are paid by the DWP for people that are in receipt of means tested benefits and pension credit. For the record, major works are actually also service charges but are called major works to identify the difference between the standard quarterly charges for things like communal heating, building insurance, grounds maintenance, responsive repairs etc and works that need to be carried out like replacing the roof. OP, did your freeholder carry out S20 consulation as the works were in excess of £250?

Yes Mara69 yes everything you have outlined is the case.

Have spoken to Shelter and they have told me that they do not deal with benefit enquires of this nature.
Still unable to find clear guidelines of the regulations.

Thank you to everyone who has replied.