No bill from Scottish Power since 2010

damo101

Hi,

I've not received a bill since I think August 2010 from Scottish Power for my gas. I think it all began when they took over my electricity supply without authorisation (this took about 6 months to resolve).

I called SP in Sept '11 to query the lack of bills and they said my gas supply I had been transferred to British Gas in Dec '10. After 4 months of hassle, BG confirmed they do not supply gas to my house and that it is still with SP. I think this may all be down to SP having the wrong meter number linked to my house (so I may have been paying someone else's bills since I moved in :eek: ).

I have sent more emails to SP asking them about this and have received no reply. I sent a letter by registered post last week and still waiting for reply.

Has anyone else had this problem with Scottish Power and what was the outcome? I'm expecting to get a massive bill from them once/if they get to the bottom of this and bracing myself for loads of phone calls and arguing.

Any ideas on the best way to get this resolved? I said in my letter if they don't fix this by the end of the month I'll go to Ofgen, but what can Ofgen do?

TIA

jalexa

damo101 wrote: »

Any ideas on the best way to get this resolved? I said in my letter if they don't fix this by the end of the month I'll go to Ofgen, but what can Ofgen do?

Nothing, so an empty threat. You need first to complain formally to one or other or both suppliers. Take advice from Consumer Direct. After 8 weeks of unresolved formal complaint you are entitled to ask the Energy Ombudsman to investigate. That technically is not an empty threat.

Scottish_Power

Hi damo101,

I can look in to this for you, e-mail me with your details including meter and address and I will come back to you with a full explnation and proposed resoloution. My e-mail address is [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind regards

Graeme @ ScottishPower