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HTC contract phone faulty after 11 months

noodlespink2
noodlespink2 Posts: 128 Forumite
in Consumer rights
How do i stand as my HTC mobile is faulty. Im in a 24 month contract and so i still have 13 months left but half the time i cant make a call etc. What are my rights? So annoying as surely its not fit for purpose giving you a phone that isnt going t last the duration of your contract!

Comments

  • pendulum
    pendulum Posts: 2,302 Forumite
    I'd be surprised if they didn't offer at least a 12 month warranty... have you contacted them? If not do it asap. In fact I'm sure HTC themselves offer a 12 month warranty (at least) and they'll pick it up from you for free too... at least that's what I've read at least twice.

    Hmm. I've said at least a lot. :)
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    HTC phones carry a 2 year warrenty
  • Labmanager
    Labmanager Posts: 178 Forumite
    noodlespink2 wrote: »
    How do i stand as my HTC mobile is faulty. Im in a 24 month contract and so i still have 13 months left but half the time i cant make a call etc. What are my rights? So annoying as surely its not fit for purpose giving you a phone that isnt going t last the duration of your contract!


    I noticed there's a mobile phones section about 12 places above. May be better to ask there
  • noodlespink2
    noodlespink2 Posts: 128 Forumite
    Labmanager - thanks very much
  • Labmanager
    Labmanager Posts: 178 Forumite
    noodlespink2 wrote: »
    Labmanager - thanks very much

    Yeh! Your welcome! Us newbies need all the help we can get.
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