e on gas and electric

michelle67

hello im looking for some advice please

ive been with e on for the gas and electrtic for years now and pay via the post card on a fortnightly payment

i was getting long term incapicty benefit and on 23 jan i stopped that amd put a claim in for carers allowance and income support top up as i am caring for my disable daughter and i havent received no money unti they sort the carers allow and is

anyway i emailed eon explaing what has happened and that i havent got no money yet sorteed out and can i pay what i owe when its all sorted out and i got a email from e on telling me tough i got to keep paying the payments once a fotnight otherwise i have to pay in full what i ow them

i really dont no what to do cos i havent the money to pay for anything no bills food till they get sorted out and i am startgting to worry

chanz4

I would speak to the CAB about what you can do on the intrum basis, how much do you owe them and for how long?

michelle67

thank you for ur reply at the minute i pay £44 a fortnight for both gas and electric ill go and pop in to the cab tomorrow

E.ON_Company_Representative:_Helena

Hi michelle67,

I'm sorry about the difficult position you have found yourself in at the moment.

It sounds like we have told you to continue with the fortnightly arrangement because if you stop this the agreement will fail and debt collection will start and you will be asked to pay in full.

Is there a debt on the account at the mo? or are you up to date with accurate reads etc?

If you're up to date then you will just need to pay for your usage.

If there is a debt on the account, then you need to pay for your usage and something towards the debt.

We might be able to spread the debt over a slightly longer period of time to make the payments a bit lower.

Would it be any better if you paid weekly? monthly?

There is obviously some vulnerability at your home with you looking after your daughter, so explain this and see how we can help you whilst you are struggling a bit.

I must say though, that you will need to pay for what you are using otherwise you will build up a debt and this will make the payments higher in the long run.

If you do need any help from me, please just ask.

Helena