NTL Customer now Virgin

WISHIWASRICH_2

Are thare any other NTL customers out there? I had a family package plus telephone......and I have now been given a new package that seems to include line rental of £11 per month PLUS (and this is the new bit) Free weekend calls. I tried to talk to someone at NTL - now Virgin Media - and got an Indian call centre where the bloke said We did now got free calls at weekend but only after promting so I wasn't convinced and he didn't seem to have a clue what he was talking about......so no improvement in NTL's customer service then

Anywaty does anyone else no what's goin on?. Thx

Una:rolleyes:

mintymoneysaver

Not quite the same, but I was with telewest and had medium tv, small broadband, paid for all phone calls and extra for sky sports 1 and 2. I'd negotiated a £3 ongoing reduction last year but that had disappeared when I got my bill so I phoned them.
I Said my bill just seemed to be going up and that sky was a similar price but included Disney channel.
RESULT- She could offer me the upgraded full Tv package, upgraded to 4mg broadband and free evening and weekend calls for £5 less a month than I'm paying now!
i'LL still have to pay for other calls, but that will be the same as before.
I'm very happy.

utilitybroker

WISHIWASRICH wrote:

Are thare any other NTL customers out there? I had a family package plus telephone......and I have now been given a new package that seems to include line rental of £11 per month PLUS (and this is the new bit) Free weekend calls. I tried to talk to someone at NTL - now Virgin Media - and got an Indian call centre where the bloke said We did now got free calls at weekend but only after promting so I wasn't convinced and he didn't seem to have a clue what he was talking about......so no improvement in NTL's customer service then

Anywaty does anyone else no what's goin on?. Thx

Una:rolleyes:

Yes your now be on their new size m basic phone package which includes free weekend calls to 01/02 geographical numbers.

See: http://allyours.virginmedia.com/websales/service.do?id=3

To lower the cost of the 3p a minute plus 6p connection charge for Peak and Evening Calls,consider using http://www.18185.co.uk/mobilerates.php who only charge 4p connection and 1p a minute via their 0808 freephone number.

WISHIWASRICH_2

Thx 4 that utility broker...I'm abit thick (actually I'm not - but the site isn't clear) how does that other one work...do I put in a number, then dial the number I want?

Heinz

WISHIWASRICH wrote:

Thx 4 that utility broker...I'm abit thick (actually I'm not - but the site isn't clear) how does that other one work...do I put in a number, then dial the number I want?

Yes, after you have opened an account with 18185 online (there's a 'join now' link on that page UB posted), for your weekday calls (i.e. all except the weekend calls which are now free on your new Virgin package), you'll dial 0808 1 703 703 and then your 'target' number.

The calls will cost 4p connection and 1p/minute whereas, if you'd called on Virgin, they'd cost 6p connection and 3p/minute.

If you check out 18185's rates, you may well find that they are a lot cheaper for calling mobiles and internationally too.

WISHIWASRICH_2

Many thx Heinz...:money:

MRSTITTLEMOUSE

I just got a letter through the post for Virgin,been a NTL customer for past six months.It is for 4 for £40,that is 2MB broadband, this is what I have now,talk weekends,which is free unlimited calls at weekends to landlines,tv and mobile 300 minutes and 300 texts( you can keep your old phone and old number).I pay £30 at the moment for broadband and phone only,and £30 to Orange for mobile and we donteven get cable Tv even though we have the telewest point already.Also if you go online and you are taking an extra service you dont already have you get £10 off.

utilitybroker

MRSTITTLEMOUSE wrote:

I just got a letter through the post for Virgin,been a NTL customer for past six months.It is for 4 for £40,that is 2MB broadband, this is what I have now,talk weekends,which is free unlimited calls at weekends to landlines,tv and mobile 300 minutes and 300 texts( you can keep your old phone and old number).I pay £30 at the moment for broadband and phone only,and £30 to Orange for mobile and we donteven get cable Tv even though we have the telewest point already.Also if you go online and you are taking an extra service you dont already have you get £10 off.

4 for £40 squid full details here.

http://allyours.virginmedia.com/websales/product.do?id=11516

WISHIWASRICH_2

Thx guys:A