Virgin? Don't bother!!

macman

No I do not.
OK, so post your router stats when you can-you appear to have done all the tests necessary.
Do you have noise/crackling on the line? Dial 17070, option 2, quiet line test. Do you still have a working phone line and dial tone when the broadband fails?
VM don't have any 'engineers', any maintenance work on your line is done by BT Openreach on VM's behalf, and you cannot contact OR direct, they do not deal with the consumer side. As pointed out earlier Virgin National is just a resold BT Wholesale service, so VM are dependent on OR to trace any fault.

sparksoft

Yes, the line is fine. Clear with no noise. No problems with calls. One of the support guys I spoke to said something about the slow speeds being caused by an "interleve" problem (think that's what he said!).

Regarding the "Engineer", I am simply saying what VM said to me. Obviously, they meant the BT engineer then.

I had this problem two weeks ago (no broadband connection). I can only assume it was a problem at the exchange as I saw no engineer and the fault got fixed and I got a text from VM 2 days later to say it was fixed.

Then at the beginning of this week, my broadband speed dropped to 160kB/s ... and now, as mentioned above, I have nothing. again.

Sigh ...

macman wrote: »

No I do not.
OK, so post your router stats when you can-you appear to have done all the tests necessary.
Do you have noise/crackling on the line? Dial 17070, option 2, quiet line test. Do you still have a working phone line and dial tone when the broadband fails?
VM don't have any 'engineers', any maintenance work on your line is done by BT Openreach on VM's behalf, and you cannot contact OR direct, they do not deal with the consumer side. As pointed out earlier Virgin National is just a resold BT Wholesale service, so VM are dependent on OR to trace any fault.

macman

It could be at the exchange, street cab or anywhere else on the line. Intermittent faults are the worst of the lot. Possibly weather related-does it drop when raining/damp? Tree or bush growing into the cable run?

custardy

sparksoft wrote: »

Do you work for VM?

there it is folks
I don't like your reply
you must work for the company

sparksoft

Wrong again.

I simply wanted to know if he worked for VM as he was asking for stats etc.

At least Macman is trying to help rather than pick flies!

Why do you assume you know what people are thinking?

custardy wrote: »

there it is folks
I don't like your reply
you must work for the company

sparksoft

No - it doesnt seem to be affected by the weather; not that I have noticed.

The router looks like it is "looping" for want of a better description. By that I mean, it goes through the latter part of the boot up:

1. the WLAN light goes green,
2. then DSL light goes green,
3. then the Internet light goes red, then green, flashes a few times
then goes red
then is basically loops back to step 1 ...

As I said, I tried another router but it doesn't cure it ..

I can't think of any other things in my area I can try to fix it ... I COULD have replaced the microfilter with another duff one, but its new ... so ...? Otherwise, until someone from BT who knows what they are doing tells me, don't know what else to try ... So will have to assume its external for now as I have tried most things ...

But thanks for your suggestions Macman ... at least you are being helpful! Others just seem to be interested in scoring points!

Just getting lost for things to try!

macman wrote: »

It could be at the exchange, street cab or anywhere else on the line. Intermittent faults are the worst of the lot. Possibly weather related-does it drop when raining/damp? Tree or bush growing into the cable run?

macman

When broadband faults are reported on here the first thing usualy requested is for you to confirm that you have done the internal checks. The second thing is to ask for your router stats, because that tells us what your potential line speed is, and what it's actually connecting at.
8 times out of 10 the faults are due to user error or equipment fault, or to a line fault. Very rarely down to the ISP. So when people rant about their ISP it tends to be received with a degree of cynicism. We already know that VM CS is useless.
In your case it is probably an intermittent llne fault.

sparksoft

Okay ...

I guess I just have to sit it out again then

Thanks anyway Macman.

macman wrote: »

When broadband faults are reported on here the first thing usualy requested is for you to confirm that you have done the internal checks. The second thing is to ask for your router stats, because that tells us what your potential line speed is, and what it's actually connecting at.
8 times out of 10 the faults are due to user error or equipment fault, or to a line fault. Very rarely down to the ISP. So when people rant about their ISP it tends to be received with a degree of cynicism. We already know that VM CS is useless.
In your case it is probably an intermittent llne fault.

banger9365

it would be nice if you posted line stats ,just because you hear no noise on your line do's not mean you got no noise
i am a hgv driver

you might have a faulty router

sparksoft

I will, when I get back on my own system.

I am an analyst programmer? I drive a car though! Trucks are too big, I am too little to clamber up into the cab

banger9365 wrote: »

it would be nice if you posted line stats ,just because you hear no noise on your line do's not mean you got no noise
i am a hgv driver

you might have a faulty router