unknown direct debit

w123kid

hi recently my bank account has been paying out to a mysterious direct debit

description does not help as is just list of 0

phoning the bank - and they could not id the company either and jsut sugegsted to cancel

all ihave is a originator ID which i am trying to determine the company by

any help aprriciated

Thanks

steve1980

Cop out by the bank. They know who they're transferring the money to.

A call to their complaints department should sort it out.

BenL

If they have taken money on the DD you need to get it back. Ring the bank again, they can easily look up the Originator, it will have full details of the company and addresses, phone numbers.

You also need them to raise an indemnity, the bank is responsible for putting the missing money back into your account within 24 hours.

If the originator is unknown, follow the info

http://www.thesmartwaytopay.co.uk/DirectDebitHelpCentre/Pages/OrganisationUnknown.aspx



Ben

w123kid

sorted got another agent that was able to check for me

gym membership lol

Mikeyorks

Unbelievable.

edinburghlad

w123kid wrote: »

phoning the bank - and they could not id the company either and jsut sugegsted to cancel

Sounds like you need to change banks if the customer services agent was not able to give you basic information on a direct debit coming out your account.

pmduk

edinburghlad wrote: »

Sounds like you need to change banks if the customer services agent was not able to give you basic information on a direct debit coming out your account.

Agreed, either the first agent was too lazy to check or poorly trained with insufficient supervision. Either move banks or complain.

callum9999

Seems a bit of a stupid reason to move banks to me... You'll get the odd agent who is either lazy or can't do certain procedures in any bank. The fact that the next person they spoke to could do it easily implies it isn't an endemic problem there...