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EHIC Card

Just recently applied for a EHIC Card for a family member. I remembered it to be free, but the 1st site I visited asked £14.99 for it. So I went on the NHS Website & applied the same way, again this time the charge was £9.99. Is it free than or not? Is it legal to charge for something if you can get it for nothing? How do I recover the charge now that I've paid for it? Any suggestions?:(

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