play.com faulty hard drive

lipsthefish

Hi all you wonderful techies

I've popped this on the consumer board but thought some of you may have dealt with play

Hi all

I am hoping someone could give me some advice on a problem with play.com. I ordered a portable external hard drive from them on 5th December 2011 which will have arrived around a week later. I have used it three times since I got it. When I tried to use it today it isn't working and is just making a loud clicking noise, have tried on two other laptops with the same result. I emailed play.com straight away expecting it to be a simple matter of exchanging it, their response is that because the item has been removed from it's packaging and is over 30 days old it is nothing to do with them and I should contact the manufacturer. I was always of the view that a contract is with the retailer not the manufacturer but am unsure if this applies with play being based in Jersey.

The drive was only cheap but it is still annoying that they are just fobbing me off with this.

Would appreciate any advice or views.

Thanks very much, Louise

debitcardmayhem

Don't know if it helps but look here http://www.hotukdeals.com/misc/play-com-fake-item-what-rights-889604

lipsthefish

hhhmmm not looking good then!

debitcardmayhem

lipsthefish wrote: »

hhhmmm not looking good then!

Did you Pay by credit card ? ... may have joy with them, but what make of drive was it ?

lipsthefish

debitcardmayhem wrote: »

Did you Pay by credit card ? ... may have joy with them, but what make of drive was it ?

I did but the item was only £12.99 I know it's only a small amount but it should still work!

It's a CnM Core / 20GB / Portable USB Powered / External Hard Drive

macman

Your contract is with the retailer i.e. play. But the warranty (usually12m) is from the manufacturer. You could also ask for a refund/replacement under SOGA from play (I assume this applies in the C.I?).
But assuming it's a reputable brand with a UK sales and support operation, you might just as well contact the manufacturer for a replacement-it'll probably be quicker.

debitcardmayhem

Try here http://194.150.201.35/cnmlifestyle/products.htm

Mind you they are in Cardiff , oh that's still in the UK;)

lipsthefish

Result!!

Had an email from play this morning saying they wanted an engineers report! I replied and said I thought an engineers report would cost significantly more than a £12.99 drive and I didn't expect any further help from them and would be closing my account.

Three minutes later got a reply saying they will refund on this occasion.

debitcardmayhem

good result then

poppellerant

debitcardmayhem wrote: »

Try here http://194.150.201.35/cnmlifestyle/products.htm

Mind you they are in Cardiff , oh that's still in the UK;)

This is from their support page http://194.150.201.35/cnmlifestyle/support/corePtblUSB2.htm

Speak directly with a CnM Support Specialist on the phone

English:

0044-(0)9015 565 758

calls are charged at 50p per minute

:eek:

SteveJH200

According to 'Say no to 0870'

Technical Support No 09015565758 (calls are charged at 50p per minute), 029 2071 3737 Landline If you leave a message they will call you back (All products exclusive to Maplin Electronics) Still worth trying the landline to save the excessive call charges.