Littlewoods!!!!!

NataleighEllen

I've wrote emails. I've wrote letters. I've phoned. And still have got no where. The only reason Littlewoods is being helpful now is because i have put how awful your services are on here.

p00hsticks

NataleighEllen wrote: »

I've wrote emails. I've wrote letters. I've phoned. And still have got no where. The only reason Littlewoods is being helpful now is because i have put how awful your services are on here.

After all the problems with the cooker - why on earth did you go out and buy a fridge from them as well six months later ?

somethingcorporate

I would talk to the finance company as well, they are jointly liable for the goods. Keep them in the loop of any action that you take.

I would second Arcon's advice about not trashing your credit record for the sake of this issue. Do not stop paying!

NataleighEllen

I have never had any other problems with Littlewoods, just these 2.

Im going too keep paying, im just going too refuse too pay for the cooker

Littlewoods

NataleighEllen wrote: »

I've wrote emails. I've wrote letters. I've phoned. And still have got no where. The only reason Littlewoods is being helpful now is because i have put how awful your services are on here.

Hi,

Just to explain, we are a relatively new department whose MSE account has been open for just over a year. We actively search many forums and try to deal with issues any of our customers may have. It's nothing to do with the fact your problems have been made public, it's simply that we have offered to help as we have came across this thread (as we do with anyone who has any issues we feel we can help with).

If you have previously emailed through our website unfortunately, we don't have access to these emails on our team. This is why we've asked you to email the above email address so we can look into your problems.

Many Thanks

Chris

Littlewoods Network Team

visidigi

Littlewoods_company_representative wrote: »

In regards to your faulty fridge we have to have the item deemed faulty by a professional engineer to confirm its fault. As part of our Terms & Conditions we advise:

If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy on our behalf. If you are dissatisfied with the service provided by a particular helpline, please contact us on 0844 822 8000 and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund.

We have to carry out these inspections to ensure that the fault is not caused by accidental damage and is a manufacturing fault.

You can email us with your account details and we'll look into any queries you may have. Our email address is [EMAIL="Help@littlewoods.co.uk"]Help@littlewoods.co.uk[/EMAIL].

Many Thanks

Chris

Littlewoods Network Team

The onus is on littlewoods to prove the fault was not inherent in the first 6 month.

It should be done with the minimum of inconvienience to the owner. 8 days is quite an inconvienience in terms of a fridge - especially as its a fire hazzard.

Also why do you KEEP telling the OP to email you when the OP KEEPS telling you they are doing this without response...beggars beleive when companies advise a user to do soemthing they have very clearly stated multiple times the have done.

arcon5

Littlewoods_company_representative wrote: »

Hi,

Just to explain, we are a relatively new department whose MSE account has been open for just over a year. We actively search many forums and try to deal with issues any of our customers may have. It's nothing to do with the fact your problems have been made public, it's simply that we have offered to help as we have came across this thread (as we do with anyone who has any issues we feel we can help with).

If you have previously emailed through our website unfortunately, we don't have access to these emails on our team. This is why we've asked you to email the above email address so we can look into your problems.

Many Thanks

Chris

Littlewoods Network Team

Prevention is better than the cure.

And this whole situation could have been prevented months ago.

carebear_nannies

I have to add to this as I am fuming with Littlewoods. Last year I tried to place an order, put in my credit card details and suddenly the system logged me out of my order at Littlewoods Europe. I checked my bank account and the money had been taken out. So I contacted them via their online service and they had no record of my order or any payment. I had to send proof of the deduction of my account and was told that within 28 days I would get a refund. I was fuming as the order had not even taken place.

Last week I was stupid enough to make another order from them and this time they have taken out the amount from my bank account TWICE. When I contacted the online advisor I was told to send an email to send proof as she cant deal with it as she can only see one payment. I just cannot believe that I am going to have to fight to get my money back again. I tried to pay my rent today and it was returned, it was only when I looked why that I saw that they had taken the money out twice and now I am unable to pay my rent.

To me this is disgusting. Once is a mistake but twice is totally unprofessional in my eyes. I am so very very angry. I will NEVER again use Littlewoods Europe again.

beckyblondon

I have an outstanding issue with Very already which I've posted elsewhere but at the same time a serious issue arose with Littlewoods. I bought a laptop in May 11.

In early October 12 it completely failed. it wouldn't even turn on. As it was almost £500 I looked into my rights extensively and can be sure this isn't acceptable. It was hardly used, and can't be a problem I've caused.

I phoned Littlewoods, was told I had no rights (such con men), I persevered and explained I knew I had righs and hoped I wasn't going to have to take Littlewoods to court to prove it. I finally got through to someone who said I might have a valid claim but I need a professional to provide a letter to explain it is a fault in the hardware.

I phoned Dell's out of contract tech support at £.50 a minute and explained the situation. He talked me through the options and troubleshooter the computer then said it was clearly a hardware failure in the computer originally. I asked for an email from him to attest to that. He dutifully sent the proof requested through.

I sent my proof on to Littlewoods over 2 months ago with no further correspondence. Is my next course of action the small claims court? I know I'll win, and I paid by buy now any later So will actually be something closer £800 owed including interest.

Advice would be greatly appreciated.

Thanks

Becky