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losingpatience

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InsideInsurance

The problem can be that some items are sent direct from suppliers via the suppliers own delivery arrangements (which at times will be Very's sister company but they cant tie that up) and so Very themselves are fairly blind as to what is occurring etc.

I had a similar issue with a laptop I wanted to buy from them, ordered, got a delivery date, on the day of the to be delivery it changed online to being delivered in 3 months time. I said I wanted to cancel the order and take a different model instead which was reporting as being in stock and they advised they could request a cancellation but it has to go through to the supplier and the supplier confirm it be cancelled before a refund is processed.

I had further issues but ultimate wrote to their CEO and had a response from his PA (Christine.Smith@shopdirect.com) and she resolved the issue for me

InsideInsurance

If you search for all their sister brands, eg Littlewoods (another post on here today about them) you will see a disproportionate number of complaints and comments on what these days would be considered non-standard practices for an organisation of its size

Very.co.uk_company_representative

Hi Losingpatience,

If you'd like us to look into any queries you may have please feel free to email us with your account details to [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] and we'd be more than happy to help with your enquiry.

Many Thanks x

Chris

Very Network Team