Argos

BoingBoing_2

GRRRRRRR Argos make me wanna spit at times, I ordered a new tv from them on sunday, due for delivery on tuesday between 07.00 and 13.00. It hadn't arrived by 13.15 so I called customer services and was told that my tv had been taken off the van by the driver at 10.00 and returned to depot!?! She could see no reason for driver to do this, so delivery was re arranged for today between 07.00 and 13.00, ubt if it hadn't arrived by 10.00 to call customer services back again.

Well, no delivery yet ( why am I not suprised?) so I called customer services and was told my tv was on the van, and delivery would be between 07.00 and 13.00, but to allow for delivery upto 18.00!

Do these ppl think I have nothing better to do than sit around waiting? It's half term and now my kids are stuck in the house again and the promised trip out postponed.

I AINT HAPPY!

Emailed argos customer services yesterday, and they'll be getting another email today if the tv aint here by 13.00 ~GRRRRRRR~

Rant over (for the monent) lol

hjb123

Sounds like you are one unhappy person! Has it arrived yet?!

BoingBoing_2

It arrived at 12.00 (lucky for them), but this driver knew nothing about yesterdays non delivery, so I'll just have to wait 2 days for argos CS to respond to my email. Lovely tv tho lol

changkra

I must admit to never having a delivery problem with Argos yet. They always phone approx 30 mins before delivery to check someone is in and to say they are on their way. I wonder if it's certain areas that have this problem.

chrispyphillips

Been there BB, check out my story here

I ended up getting the things and taking them back! absolute morons, the lot of em! When i was told they werent gonna be delivered until I rang up about them i flipped! you could have cooked an egg on my head! tamping!

Oh yeah, good luck with the email BTW, after this episode I mailed them the worst, harshly worded, longest email ever, and got the response "I can see that additional delivery requirements have been made so assume the matter has been dealt with" YES ONLY COS I MADE THE ENQUIRIES ABOUT THEM!!!! and i mailed CS the other day about what I think is incorrect info in their cataloge regarding a TV in there, aint heard nothing yet, and that was over a week ago, so dont hold your're breath with them!!

hjb123

Just a thought, are you expecting them to do something by emailing them or are you just letting them know what you thought of their service.

chrispyphillips

An apology would at least have been something to alleviate some of the frustration, but there was not even a hint of sorrow in any of the phone calls/emails I had received. these CS people are humans after all and I would have thought they would have at least expected the same should anything similar happen to them!

yeslek

BoingBoing wrote:

GRRRRRRR Argos make me wanna spit at times, I ordered a new tv from them on sunday, due for delivery on tuesday between 07.00 and 13.00. It hadn't arrived by 13.15 so I called customer services and was told that my tv had been taken off the van by the driver at 10.00 and returned to depot!?! She could see no reason for driver to do this, so delivery was re arranged for today between 07.00 and 13.00, ubt if it hadn't arrived by 10.00 to call customer services back again.

Well, no delivery yet ( why am I not suprised?) so I called customer services and was told my tv was on the van, and delivery would be between 07.00 and 13.00, but to allow for delivery upto 18.00!

Do these ppl think I have nothing better to do than sit around waiting? It's half term and now my kids are stuck in the house again and the promised trip out postponed.

I AINT HAPPY!

Emailed argos customer services yesterday, and they'll be getting another email today if the tv aint here by 13.00 ~GRRRRRRR~

Rant over (for the monent) lol

and i used to be one of those poor agents at the other end of the line.

i'm still surprised they make ANY delieveries what with things getting swapped from one order to the other.
and drivers dont have any connection with the call centres. they are just givin a sheet each morning and a van and get sent on their way.

chrispyphillips wrote:

An apology would at least have been something to alleviate some of the frustration, but there was not even a hint of sorrow in any of the phone calls/emails I had received. these CS people are humans after all and I would have thought they would have at least expected the same should anything similar happen to them!

that used to be my first port of call. an apology. THEN i'd deal with it.

thing is you have to sympathise a little from the other end too. the agent has no control over anything that goes wrong and is the first port of call for upset customers, such as yourself.
after 8 hours of apologising for other peoples mistakes and taking nothing but flack they can begin to feel VERY unappriciated and if your the last call of the day its not surprising they became very detached.

the problem is that when things go wrong call centres are only allowed to do so much, unless you kick up a fuss.
IMO you shouldnt have to kick up a fuss before anything is done.