Lifestyle Claims

marionw903

I was cold called last week by a company calling themselves Lifestyle Claims and I after listening to the caller I agreed to them acting on my behalf to reclaim overpayments on my credit card, they proceeded to take £299 from my card and told me that the paperwork would be in the post in the next couple of days. I then thought about things and wished to cancel this agreement but no paperwork has arrived. Do I have the right to cancel and get my money back as I think I have been duped. Any ideas.

dunstonh

Yes you have a right to cancel under distance marketing rules.

Alpine_Star

marionw903 wrote: »

I was cold called last week by a company calling themselves Lifestyle Claims and I after listening to the caller I agreed to them acting on my behalf to reclaim overpayments on my credit card, they proceeded to take £299 from my card and told me that the paperwork would be in the post in the next couple of days. I then thought about things and wished to cancel this agreement but no paperwork has arrived. Do I have the right to cancel and get my money back as I think I have been duped. Any ideas.

They shouldn't have taken the payment before you had read the paperwork - MOJ rules specifically forbid it.

''You must not take a payment or fee before this pre-contract information is provided in writing and the prospective client has had reasonable time to consider the information.''

http://www.justice.gov.uk/downloads/guidance/inspection-monitoring/claims-management-regulation/up-front-fee-rule-breach-sheet.pdf