Returning a product

masscrazy

I bought a keyboard this Friday gone and have decided not to keep it.

Having used it, am I still able to return it?

macman

if you bought it online or by phone, you have 7 days cooling off under the DSR.
If you bought it in a shop, you have no legal rights to return it at all, used or unused, unless the store's own returns policy allows you to.
This assumes that the item is as new and you have kept the packaging etc.

masscrazy

macman wrote: »

if you bought it online or by phone, you have 7 days cooling off under the DSR.
If you bought it in a shop, you have no legal rights to return it at all, used or unused, unless the store's own returns policy allows you to.
This assumes that the item is as new and you have kept the packaging etc.

Great thanks, i've got the packaging and all the rest of it, just give it a quick clean and send it back.

macman

If you bought it online, yes. But don't just send it back, you may need to get an RMA from the retailer first. I suggest you read the order info you will have been sent.
Certain items are excluded from DSR: software for example.

masscrazy

macman wrote: »

If you bought it online, yes. But don't just send it back, you may need to get an RMA from the retailer first. I suggest you read the order info you will have been sent.
Certain items are excluded from DSR: software for example.

Its a keyboard i'll get an RMA number, they may even collect it, lets see.