FAO BT Company Rep HELP!

SunnydaySunnyday Forumite
3.9K Posts
Part of the Furniture Combo Breaker
✭✭✭✭
I`m really hoping that the BT rep can help with this one as i`m almost at the end of my tether.

I need to change the email address on my profile so that all notifications etc get sent to the new address but this is proving impossible to do.

I`ve tried to do it online over twenty times over several days, the web page that i`m directed to after clicking on the change email address link allows me to input the new email address and then asks for the password, then when i click save it asks for the password again and eventually locks the account for 20 mins as it will not recognise the password.

This is the same password that i`ve signed in with and is 100% correct.

I`ve gone through live chat 3 times and the person on the other end assures me that they have changed the email address but next time i log in its still showing the old one and not allowing me to change it.

I`ve called and spoken to someone 4 times and they have changed it for me too but again when i log back in the old one is showing and i`ve just recieved my latest billing notification to the old address.

HELP ME PLEASE as its driving me insane!

SD
Planning on starting the GC again soon :p

Replies

  • SunnydaySunnyday Forumite
    3.9K Posts
    Part of the Furniture Combo Breaker
    ✭✭✭✭
    Bumping just in case the rep is on holiday or similar.

    Just tried again twice and also done the live chat again, how can something that should be so simple be so impossible GRR!!!:mad:
    Planning on starting the GC again soon :p
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