laptop stuck on welcome screen

bright_side

My sons Dell Inspiron 1545 is stuck on the 'welcome' screen. It will load in safe mode but that is all. Could anyone offer me some assistance please. I am clueless to say the least

Myser

Run a system restore in Safe Mode. Back to a date when you know the computer was working.

Start -> Control Panel -> System & Security -> Backup & Restore

bright_side

Thank you. I restored it back as far as I could, but it is still not getting past the welcome screen.

Myser

You will need to do a repair.

Do you know which version of Windows you have?

Is it Windows XP? Was Service Pack 3 recently installed?

bright_side

It is windows 7 and to be honest I doubt he takes any notice of updates

Myser

Have you tried any of these solutions:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-stuck-at-welcome-screen/4c9f503f-976c-4b7a-90f3-87a14b3b3e02

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/4b2a1605-97ae-4519-967c-39888ccf07d2/?prof=required

I would suggest making a backup of any important documents in Safe Mode before doing anything else.

If you still have the original Windows 7 disk, you can launch the repair by restarting with the disk in the drive.

bright_side

Thank you very much, I have had company this afternoon so am only just back on it. Am just working my way through suggestions on your first link.

bright_side

I tried the CHKDSK thing...... it said
'windows found problems with the file system
Cannot lock current drive
CHKDSK cannot run because the volume is in use by another process'
I don't seem to have a windows 7 disc, so not sure what to do now.

Myser

Try booting in Safe Mode with Command Prompt and then run CHKDSK.

johnnyboyrebel

Try this link also http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/chkdsk-cannot-run-because-the-volume-is-in-the-use/0a5dd133-cd73-455f-bb46-a65559d506bb

bright_side

Thank you.
I think that's what I did
I followed this.....

Is it hanging at the Welcome Screen?
Do these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow

Then run checkdisk (chkdsk).


It then said to add /F to fix the problems, which I did and it came up with what I typed in my last post.