Can I get a refund if I cancel Van hire?

wealdroam

stone7 wrote: »

There appears to be as many versions of what went on as there are kikboys(10).

Read the original post again.

Maybe after a second reading you will understand it.

kikboy

stone7 wrote: »

There appears to be as many versions of what went on as there are kikboys(10).

Dear me...

No I booked a small van on website but I got an email from the company telling me it was unavailable. So I booked a larger one the same morning by phone but cancelled 20 mins later because I found another company had the van size I needed..

Anyway thanks for all your help everyone - I have started the chargeback process and will let you know how I get on.

However the moral of this story for anyone reading is :

1: If you have paid for a van or car hire then you are NOT entitled to your money back under the law as you are not covered by the DSR.

2: Pay always using your credit card.

Hope it has helped someone and added to our collective consumer rights knowledge. Thank all

wealdroam

kikboy wrote: »

I have started the chargeback process and will let you know how I get on.

I am not sure a debit card chargeback will work.
The hire company appear to have done nothing wrong.

Yes, please do report back... whatever happens.

arcon5

kikboy wrote: »

1: If you have paid for a van or car hire then you are NOT entitled to your money back under the law as you are not covered by the DSR.

2: Pay always using your credit card.

Erm, i'm sure the moral of the story is actually

shop around before entering into a contract and trying to cancel just hourse before you are due to pick up the vehicle

Even if you paid by CC, doesn't mean you can claim a refund. They are equally liable for any breach of contract (including implied terms in law) made by the retailer -- not there to cover you if you change your mind.

Sorry but I have to agree with above. I think you are on very rocky grounds with a chargeback. Not sure they have a reason category for 'the company wouldn't let me cancel to I would like to recover my money please'

pinkshoes

You won't get a charge back on your credit card, as you had an agreement with the hire company.

The only way you could have got a refund was to hope that someone else hired the last medium sized van on that day, then phoned at just before the time you would have picked it up to see if one was available. If they'd said "no", then that meant they'd re-hired your van, so could only charge for expenses i.e. cost of refunding your deposit.

Flyboy152

pinkshoes wrote: »

You won't get a charge back on your credit card, as you had an agreement with the hire company.

The only way you could have got a refund was to hope that someone else hired the last medium sized van on that day, then phoned at just before the time you would have picked it up to see if one was available. If they'd said "no", then that meant they'd re-hired your van, so could only charge for expenses i.e. cost of refunding your deposit.

That agreement has been rescinded and the hire company have offered a part refund. The dispute here is that the refund should have been total. As there appears to have been no clear terms implied, or explicit, regarding refunds, the card issuers would have to abide by their terms for chargeback and generally speaking, that would mean they would issue the chargeback.

arcon5

The bank may well issue a chargeback, it's likely though that the retailers merchant bank will decline it

kikboy10

Flyboy152 wrote: »

That agreement has been rescinded and the hire company have offered a part refund. The dispute here is that the refund should have been total. As there appears to have been no clear terms implied, or explicit, regarding refunds, the card issuers would have to abide by their terms for chargeback and generally speaking, that would mean they would issue the chargeback.

This is along the lines of what I have based the chargeback on. I am arguing that I was not advised about cancellation charges when booking.

Anyway let's see...thanks for all your help and I will post back with any result.