How to contact Inland Revenue in Liverpool

redmalc

Hi for the last two days i have been ringing the 08457 number and sat on the end of a telephone with stupid music playing,all i want to do is advise the idiots they have completely messed up my tax code by approx 11K to my benefit.
I have tried again at 4.30pm today and now they advise they are unable to deal with any enquiries currently try again later ?? What a joke,if you are unable to contact them ,what are the alternatives

xylophone

For queries relating to PAYE for individuals:
HM Revenue & Customs
Pay As You Earn
PO Box 1970
Liverpool
L75 1WX

Write with full details, keep a copy of the letter, send recorded delivery.

antonic

and the PCS Union members are out on strike on 31st Jan as well.

dori2o

redmalc wrote: »

Hi for the last two days i have been ringing the 08457 number and sat on the end of a telephone with stupid music playing,all i want to do is advise the idiots they have completely messed up my tax code by approx 11K to my benefit.
I have tried again at 4.30pm today and now they advise they are unable to deal with any enquiries currently try again later ?? What a joke,if you are unable to contact them ,what are the alternatives

which years tax code is it? If it is 12/13 then you have plenty of time to get it sorted as it does not come into use until 06/04/2012.

The best times to call are before 8.30 in the morning and between 7 and 8 at night.

The call volumes at the minute are higher due to the Self assessment deadline, and yes the PCS members, if they choose, are out on strike on Tuesday.

Mikeyorks

xylophone wrote: »

send recorded delivery.

Agree with that - if it's for 12-13, where there's 3 months to sort it.

But sending it recorded delivery is pointless. A soon as it's out of an envelope it's on a pile to be distributed and immediately loses it's connection to the fact it was sent recorded. So you've upped your costs, and increased the HMRC workload for no appreciable benefit.

Just send it normal post and keep a copy. Doesn't need more than that.

xylophone

But the sender has a record that it was received at the tax office....

antonic

Or he can ask for a certificate of posting from the Post Office (which HMRC accepted when paper VAT returns were sent in) as proof of postage and save himself a few pennies.

xylophone wrote: »

But the sender has a record that it was received at the tax office....

Mikeyorks

xylophone wrote: »

But the sender has a record that it was received at the tax office....

Royal Mail frequently do not update the tracking on such deliveries to bulk receipt offices. So you have no record.

xylophone

We've always used recorded delivery and been able to track - perhaps the system has changed?

chazle

As far as I know the office is right opposite James street train station, why not head down there on monday if you are able?

antonic

It is,l but with the super new system HMRC have, you have to make an appointment to see someone.

chazle wrote: »

As far as I know the office is right opposite James street train station, why not head down there on monday if you are able?