notice about battery on laptop

WaxiesDargle

Hi

my daughter has a Sony vaio laptop model PCG-7184M and has it about 2 years with no problems.

Tonight when she turned it on a notice came up saying:

"the installed battery may not be properly connected to the computer, or may not be compatable with the computer, click ok to enter hibernate mode and remove and insert the battery"

She removed the battery and put it back in and the same notice came up

anyone got any ideas what is happening?

Thanks

robmar0se

2 years is not a bad life for a laptop battery depending on how its used, for example, if left connected to power 24/7 then I wouldn't be surprised. Although the manner of the fail is unusual; these batteries do have chips to control/monitor battery use, just another thing that may fail.

However, there is one thing to try before buying a new battery. Remove both the power cord & battery. Depress on on/off switch, and keep it pressed for 20-30 seconds. This will dissipate any build up of any static. Reconnect and try again.

hope it works!

WaxiesDargle

cheers rob, it didn't work but thanks anyway

forgot to say that the green light next to the word 'wireless' isn't on and the internet indicator has a cross through

new battery it is then

WaxiesDargle

I need a battery for a Sony Vaio NW20SF/P laptop

seriel number VGP-BPS13B/Q (11.1 V)

does anyone know where I can get one, I googled it but it is very confusing, some show the battery but doesn't say that it's compatable with this model...strange!

any help appreciated. Thank you

Money_Saver

WaxiesDargle wrote: »

I need a battery for a Sony Vaio NW20SF/P laptop

seriel number VGP-BPS13B/Q (11.1 V)

does anyone know where I can get one, I googled it but it is very confusing, some show the battery but doesn't say that it's compatable with this model...strange!

any help appreciated. Thank you

I recently got a new battery from ebay. Works fine. Search for your model number, and if unsure email the trader.

SteveJH200

WaxiesDargle wrote: »

forgot to say that the green light next to the word 'wireless' isn't on and the internet indicator has a cross through

new battery it is then

Silly question, but does the laptop work when it's plugged into the mains? and is the charging light on. Remote possibility that the power supply could be faulty.

Otherwise http://www.ebay.co.uk/itm/SONY-VAIO-VGN-NW20EF-VGP-BPS13B-Q-LAPTOP-BATTERY-/110647328919?pt=UK_Computing_LaptopsAccessories_LaptopBatteries&hash=item19c3184097

WaxiesDargle

thank you both...

not a silly question at all steve, I did think of that but the mains supply is fine. Thanks for the link

WaxiesDargle

Help again please!

I bought a new battery and the notice still comes up

"the installed battery may not be properly connected to the computer, or may not be compatable with the computer, click ok to enter hibernate mode and remove and insert the battery"

As I mentioned earler the 'wireless' light isn't on even though the switch is on, so it probably can't pick up the internet...any ideas...apart from open the bin and drop it in

thanks

WaxiesDargle

just done a trouble shoot and it came up with that the following problems have been found

the itel(R) WiFi link 5100 AGN adapter is experiencing driver -or hardware related problems

The Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller adapter is experiencing driver -or hardware related problems

there's is nothing wrong with our router as my laptop is working

baffled

WaxiesDargle

whooooooo sorted :j

did a system restore

Electr0n

WaxiesDargle wrote: »

Help again please!

any ideas...apart from open the bin and drop it in

thanks

make sure you dispose of it properly and not just "in the bin" , try local supermarket and Tesco's in particular as they will probably have a battery recycle drop off

Think Green