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Black Horse/Citi
emmie42
Posts: 21 Forumite
Hi,
I have recently been pursuing refunds of ppi with these companies and have had offers of compensation. However the accounts were included in an IVA which successfully completed in March 2011. Both of the companies initially came back and said that they were deducting the compensation from the outstanding loan amounts, but I wrote to them both and included a copy of my completion certificate.
Black Horse have agreed that there is no longer a balance on the account and have issued a cheque to me on the 22nd December. I have not received this cheque and have asked several times for them to issue a new one but I get told something different every time I ring up.
Citi are still looking into it as they seem to have no records that the account was in an IVA or that it was paid off. I have had to get the IVA company involved to provide proof.
Is there anything I can do to get Black Horse to hurry up and to give Citi a bit of a rocket up the you know where?
Thanks
I have recently been pursuing refunds of ppi with these companies and have had offers of compensation. However the accounts were included in an IVA which successfully completed in March 2011. Both of the companies initially came back and said that they were deducting the compensation from the outstanding loan amounts, but I wrote to them both and included a copy of my completion certificate.
Black Horse have agreed that there is no longer a balance on the account and have issued a cheque to me on the 22nd December. I have not received this cheque and have asked several times for them to issue a new one but I get told something different every time I ring up.
Citi are still looking into it as they seem to have no records that the account was in an IVA or that it was paid off. I have had to get the IVA company involved to provide proof.
Is there anything I can do to get Black Horse to hurry up and to give Citi a bit of a rocket up the you know where?
Thanks
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