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Case with E ON; Ombudsman intervened then...

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Comments

  • Citizen_Kanes_Abel
    Citizen_Kanes_Abel Posts: 14 Forumite
    So you believe because the Ombudsman bungled the case E ON get away with it? that doesn't seem correct or just
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    Once a final decsion is made thats end of it for them, then the ombudsman makes a decion which is biding, if you respond and accept within that time its houred. After this time its done on a good office offer only.
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • jalexa
    jalexa Posts: 3,448 Forumite
    edited 26 January 2012 at 5:02PM
    chanz4 wrote: »
    Once a final decsion is made thats end of it for them,

    That is correct, but as I understand the OP, Energy Ombudsman process irregularity regarding the handling of the decision correspondence is alleged. My understanding is that would be within the Independent Adjudicator's remit.
  • Citizen_Kanes_Abel
    Citizen_Kanes_Abel Posts: 14 Forumite
    yes basically the situation is we were confirmed verbally the case would be re-opened as they failed to provide correct documents originally then they feel my mother added some provisions to her acceptance letter. She didn't. Therefore they are going to review this now (eventually got to a much higher up)

    that phonecall + a scanned copy of that letter surely will mean they will "help" us again. It seems more like a very poor admin error
This discussion has been closed.
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