Can a bank provide debit card details to a third party?

Simon_Bell

Okay, first post here so Hi to everyone!

I'll try keep this as simple as I can. In Feb 2011 I paid Norton Internet Security for a years subscription on Debit Card A (a Santander card). In Dec 2011 my bank account was subject to fraud, so Santander replaced Debit Card A with Debit Card B. (Debit Card B was a new card number, expiry date and security code)

A few days ago, I received an email from Norton saying my renewal was due - I was'nt aware it was a recurring payment, so logged in for the first time since purchase to cancel. I was shocked to discover Norton already have all my details from the new card (Debit Card .

I've found out that if a recurring payment is setup on one card which is then cancelled, that the company can still apply for payments on the card number originally provided and the bank will honour them - but can Santander legally provide a company with different card details without my authorisation to enable them to take payment?

I've taken some advice from the FSA, who passed me onto the ICO, who in turn sent me to Santander's official complaints team. I'm awaiting a further response from them, but so far they are telling me they can hand out my card details - I disagree saying its breaking data protection rules....and after my recent other issues with Santander I don't believe a word they say!!

Is there anyone here who can help me get a definitive answer please?

Cheers
Si

Saints2011

The fact is your sort code & account number remained the same. Norton dont care about your PAN etc.

Imagine if people could get out of paying by just cancelling a card and getting a new one ordered it wouldn't work.. please think of the logic.

opinions4u

You gave an authority for them to debit your account.

Had the bank cancelled that, you'd probably be complaining that your anti-virus software expired and your laptop got the clap.

I've taken some advice from the FSA, who passed me onto the ICO, who in turn sent me to Santander's official complaints team.

So the FSA and ICO really don't want to know.

I've found out that if a recurring payment is setup on one card which is then cancelled, that the company can still apply for payments on the card number originally provided and the bank will honour them - but can Santander legally provide a company with different card details without my authorisation to enable them to take payment?

It's as broad as it's long isn't it? What damage has been done? The outcome would have been exactly the same.

DCFC79

No need to pay for norton as there are alternative equivalents out there as good as norton or maybe better than norton.

Saints2011

DCFC79 wrote: »

No need t pay for norton as there are alternative equivalents out there as good as norton or maybe better than norton.

AVG :j to go of topic

DCFC79

Saints2011 wrote: »

AVG :j to go of topic

I would suggest avast or avira, back on topic OP norton took your s/c and acc number so A CHNAGE OF YOUR CARD NUMBER WONT AFFECT IT.

stclair

http://www.moneysavingexpert.com/banking/recurring-payments

callum9999

Where is everyone getting sort code and account number from? The OP said it was on a debit card, not by direct debit.

As I understand it, they are complaining because Santander told Norton their new debit card number, expiry date etc. I have no idea on the legality of this, but I don't see any ethical issues in it. You gave authorisation to debit your account so what does it matter which method they use.