underpaid customer newbie to selling!!!

cathys1_2

Hi
I have tried searching - but the site keeps crashing on me!
I sold an item, and the customer only paid half the postage fee- rather than waiting to be invoiced as I say on my instructions!
I am still fairly new to the selling side of ebay - and wondered how best she pays the other £1 without me incurring loads in fees? Do I refund her through paypal - and ask her to buy again, or what do you suggest?

Thanks in advance

Kaminari_2

Refund her through paypal and send her a correct invoice with a little note thanking her for her prompt payment but you have had to refund it and issue an invoice for the correct amount.

Flexible_Friend

Or you could just ask the buyer to send you the £1 via PayPal (transfer money) without re-issuing the Ebay invoice. After all, Ebay doesn't take any fees from the postage bit but PayPal does.

cathys1_2

Thanks - I have refunded through payapl and then asked her to pay again. I was worried that I'd lose loads in fees from paypal on the £1 - they take a big enough chunk already, or that I'd lose out by not having fees repaid to me. I sell my docs dirt cheap anyway - so don't want the fat cats getting fatter!!!!:p

frivolous_fay

Flexible_Friend wrote:

Or you could just ask the buyer to send you the £1 via PayPal (transfer money) without re-issuing the Ebay invoice. After all, Ebay doesn't take any fees from the postage bit but PayPal does.

Trouble is, two payments where it should have been one = 2 x 20p paypal fees taken out of your dosh.

Refund and repay is definitely the way to go in these cases.