Santander internet complaint response time?

tonycarew

Hi all,

On Monday 23rd of January 2012 I had occasion to lodge a complaint with Santander via their on line complaints service.I immediately received a generic email acknowledgement from them promising that they would reply as soon as they could.

I still wait with bated breath for their response,just wondering what sort of response times have others experianced.

I did include my home telephone number etc in my initial complaint.

Thanks in advance

Tony.

happy_bunny_2

depends what about I guess, a couple of weeks would be reasonable, was for me.

They have 8 weeks to give you a final response or you can complain to the FOS. You can also complain if you don't like their final response.

Bloomberg

tonycarew wrote: »

Hi all,

On Monday 23rd of January 2012 I had occasion to lodge a complaint with Santander via their on line complaints service.I immediately received a generic email acknowledgement from them promising that they would reply as soon as they could.

I still wait with bated breath for their response,just wondering what sort of response times have others experianced.

I did include my home telephone number etc in my initial complaint.

Thanks in advance

Tony.

If what I have heard about Santander is true they are not the liveliest people in the world. Realistically if you do not hear anything within a fortnight then you should go to your local branch and demand answers. All the best.

samwsmith1

If you want you could tweet them @santanderuk, I did with a short 140 character complaint, got asked to email them the details then got a call back from the CEOs office within a couple of hours, and my complaint was settled a couple of hours after that & I got £30 compensation.
https://twitter.com/#!/santanderuk

wearside_2

I expect that I will be going through the complaints procedure in the next week or so, regarding the length of time it is taking to receive the proceeds, following the closure of my Internet Savings Account. I closed the account on 15 January, and the following day received a secure message stating that the proceeds could not be sent to the account in my main bank. This was despite me funding the Santander account from it and transferring money from Santander to it. I was advised that a cheque had been issued to my home address. Naively, I assumed that the cheque had actually been issued. As I had not received it by the 24th, I sent a secure message to Santander reporting it not received and suggesting that it had been lost in the post. I received another secure message from them yesterday advising that they have 14 days to get the closing balance to me.:mad::mad::mad: This is not acceptable in 2012 with the availability of Faster Payments, unless someone apart from Santander, thinks that it is:eek:

Nine_Lives

I find their complaints system a bit hit & miss.

They messed me about with my account. I complained. Told them they'd have to contact me via email as they'd never reach me by phone. They ignored this. I obviously never answered their calls as i was never there, and i ended up with £50 as an apology. All in all about 3-4 weeks.

The gf complained that she couldn't reduce her overdraft to £0 from £450 as it EXCEEDED her allowable limit. She complained. Again saying don't contact by phone.
They tried saying that you can only drop it to £50 online. She replied saying nonsense as she knew i had dropped mine to £0. They then backtracked saying she was indeed correct. They kept calling & calling, home & mobile. She left them a message saying they need to read the original complaint and STOP calling her. They responded by saying they hadn't called her at all. Umm, is that why there was a contact Santander voicemail left on the house phone, the mobile phone and a text to the mobile phone.

In the end she told them to pack it in & stop pestering her over the phone. She expected to be able to sort it out via email but will clearly have to go in branch to sort. They finally gave up.