Total Property Completion Failure: NatWest ‘misplaces’ our house payment money

Troubled2012

pinkteapot wrote: »

Can your solicitor ask the seller's solicitor to put a rocket up NatWest?

QUOTE]

We've been hammering our solicitor with requests for action/information and, to be fair, he seems to have made every enquiry he can. It seems to have boiled down to NatWest sorting out it's own mistake and locating the money.

sharao

He isn't doing the right thing.

You said he sent the money via Barclays, right?

Ask Barlcays, they sent the money. They can tell you the time and date with account details and confirmation of received.

If he, they can't something ain't smelling right!

Troubled2012 wrote: »

pinkteapot wrote: »

Can your solicitor ask the seller's solicitor to put a rocket up NatWest?

QUOTE]

We've been hammering our solicitor with requests for action/information and, to be fair, he seems to have made every enquiry he can. It seems to have boiled down to NatWest sorting out it's own mistake and locating the money.

Troubled2012

Mrs_Z wrote: »

That sounds very strange to me - surely your solicitor has the receiving bank's (Nat West) bank account details and they should be able to check??? There must be an audit trail on electronic transfers.

Very scary - keep my fingers crossed for you. I'd be going absolutely mental to the solicitors - they are your first point of contact. They MUST sort it out presto.

Let us know the outcome.

I cannot overstate the stress this has caused us - especially as I'm trying to deal with this while working. The annoying factor is that the tradesmen it took so long to source cannot commit to the work now the schedule has changed

Troubled2012

TrickyDicky101 wrote: »

Are you sure the error lies with Nat West and not with your solicitor who presumably filled out the CHAPS details?

Yes, every avenue and bank transaction detail has been triple checked and the trail ends with the money disappearing in NatWest's system

Troubled2012

sharao wrote: »

He isn't doing the right thing.

You said he sent the money via Barclays, right?

Ask Barlcays, they sent the money. They can tell you the time and date with account details and confirmation of received.

If he, they can't something ain't smelling right!



Barclays won't even speak to us as we are not their customer - you can see our frustration

dodger1

It sounds to me that your solicitor typed in the wrong details when transferring the funds. If the correct details were entered then the money would be in the correct account. Garbage in, garbage out, as they say. Even if Natwest gave your solicitor an incorrect account number your solicitor would still have that number making it easy to trace. Or are you saying Natwest have admitted receiving the money but have simply misplaced it, in which case your solicitor should start some kind of proceedings against the bank.

agrinnall

I think I might be saying something to my solicitor along the lines of "I gave you money to send, it's not arrived, get the money from your own account and send it again so I don't lose my house".

Richard_Webster

There are a number of possibilities, but 2 of them are:

1. Seller's solicitor gave wrong bank details - your solicitor should complaint to them about that and expect them to put a rocket up Nat West.

2. Seller's solicitor gave right bank details but your solicitor put wrong information in when sending it.

Barclays should be able to say where they sent the money to and the seller's solicitor should be able to get Nat West to sort it out.

Certainly I think your solicitor should be pressing the seller's solicitor to find out what is going on and I am surprised that it has been allowed to go on this long. Normally this kind of hiccup is sorted with some urgency that day or at the latest the next day.

MickMack

Troubled2012 wrote: »

sharao wrote: »

He isn't doing the right thing.

You said he sent the money via Barclays, right?

Ask Barlcays, they sent the money. They can tell you the time and date with account details and confirmation of received.

If he, they can't something ain't smelling right!



Barclays won't even speak to us as we are not their customer - you can see our frustration

I know this is a huge ASSUMPTION given how "some" solicitors operate (i.e. they don't appear to be capable or willing to do anything with any sense of urgency)....but

You would imagine this issue should be easily resolved between your Solicitor who is the Barclays customer and the sellers Solicitor who is the NatWest customer.

Your Solicitor should be able to reconfirm the details of the transfer with Barclays which is after all their bank.

Assuming the NatWest account details provided were correct (should be easily confirmed with vendors solicitor) and that the correct details have been entered at your own Solicitors end (should be easily confirmed with your own solicitor) then it should be in the interest of both banks to resolve this.

Id say it's infinitely more likely to have been a typo entering the account number than the CHAPS system failing!!!

GDB2222

I think that I would be asking for documentary evidence of the transaction actually having gone through at Barclays. I may be overly suspicious, but it is not unknown for solicitors to disappear with the client funds. £250,000 is not a huge amount for a solicitor to live on in style, so possibly he is trying to do this with a number of different transactions, in which case he would be stalling you whilst trying to put the other transactions through to his own account.

This is just a long shot, but I would be rather suspicious of what is going on. I would need some evidence at this stage from Barclays of where they have sent the money to and what the reference numbers were. I would then contact the vendors direct to check that those are in fact their solicitors' details. Whilst it would undoubtedly cause some issues with your solicitor, I would be prepared to include the police in this matter unless fully satisfied.