Aviva and NCD - not Treating Customers Fairly

raskazz

adamc260 wrote: »

But it really isn't. You ended your last comment with 'WHY' to which my response was "Your not going to get your answer here unless someone from Aviva responds."

I do agree that it is strange how a letter can be issued with one thing but they cannot verbally confirm it but as I've already said you won't get an answer here.

Yes again I understand that. :wall:

But I only posted a reply to your first post in this thread because you had either (a) not bothered reading the thread or (b) misunderstood it entirely!

Again, if we can stay on topic people who HAVE read the thread can contribute to it and any current or prospective Aviva customers can draw their own conclusions about what level of service to expect.

adamc260

raskazz wrote: »

Yes again I understand that. :wall:

But I only posted a reply to your first post in this thread because you had either (a) not bothered reading the thread or (b) misunderstood it entirely!

Again, if we can stay on topic people who HAVE read the thread can contribute to it and any current or prospective Aviva customers can draw their own conclusions about what level of service to expect.

I have read it and no I didn't misunderstand it.

raskazz

adamc260 wrote: »

I have read it and no I didn't misunderstand it.

OK fine. People who read your first post in the thread will no doubt make their own minds up on that!

rs65

raskazz wrote: »

Just do a search for "NCD" and "Aviva" and there are a few threads where this has caused policyholders issues.

I seem to remember a few where Aviva have 'robbed' them of a few years because they will only provide evidence of 5. This wouldn't bother me but I can see why some could consider this a barrier. In your case they have evidenced more than 5.

raskazz

rs65 wrote: »

In your case they have evidenced more than 5.

Just to make it clear if it were not clear enough already - this is not my NCD at stake. I was acting for an insurer, attempting to validate the written proof that a client had submitted.

mikey72

So, what ncd did you give them?

Proof of 7 provided, and Aviva not stating if it's valid or not.

They're one company I won't use. (They upset me as Norwich Union, over 30 years ago.)

(edit - cross posted there)

rs65

raskazz wrote: »

Just to make it clear if it were not clear enough already - this is not my NCD at stake. I was acting for an insurer, attempting to validate the written proof that a client had submitted.

It was crystal clear. I said 'your case' to differentiate it from the other threads I was referring to.

adamc260

raskazz wrote: »

Just to make it clear if it were not clear enough already - this is not my NCD at stake. I was acting for an insurer, attempting to validate the written proof that a client had submitted.

You were provided with 7 years written confirmation which in my opinion is worth far more than what a call centre advise you.

Whether you choose to accept it or not is up to the Insurer you were acting on behalf.

cadace

just used gocompare and moved from aviva to sheila's wheels for house and contents insurance. Fantastic saved £350 for even more cover:j:j

Wutang_2

At least we have managed to finalise this 'discussion'. Great reading, cheers