Even trying to leave EDF Energy is a pain in the ***!

SimbaSimon

Problems, problems, problems! Even just leaving EDF Energy.

-So my electricity was switch to a standard rate meter from Economy 7 six months ago. This has still not been updated on their system, so they still need to fix this before giving me a final bill. I rung them months ago with all the details and I don't know why I bother, they haven't done a single thing.
-I got an email to say my final bill is available online but its not, apparently its not even been generated yet. So why did I get an email? I also get emails to say I have messages but I don't when I login.
-I've got a £600 credit in my account, but they can't give any of it back until the account is cleared. I don't even know if this is sufficient for what I owe them or if I'm owed any of this back. Its just sat there, earning EDF a bit of interest I guess. I wonder how many millions they have tied up like this? Lesson learnt, clear the account before switching!
-They can't give me any time scales of when anything will get done, but they will ring back in a week to update me... um thanks?

On the plus side, my move to British Gas on their side of things is going well.
-I got my free energy meter which is a neat gadget, and I can really see how small things will add up, looking to get my 100w light bulbs changed to something more energy efficient once I found a decent replacement bulb (led hopefully).
-My meter readings will now be monthly, and can be sent direct from my phone. My bills will also be monthly, so no building up £100's of credit.
-The online account from British Gas is quite sophisicated, much more useful then EDF's and much more user friendly.
-Emails sent to British Gas have been responded to within 24-48 hours, instead of the 7-10 days it took EDF.

All in all, I'm glad to slowly see the back of EDF Energy! :rotfl:

dogshome

EDF's accounting is in a terrible mess with their computer upgrade and switch to Single Billing for both Gas & Elec. ( I personally have sent in 2 letters of Complaint on behalf of people who's accounts I monitor )

You have a choice:
1) Put the saga in a letter headed Complaint - This gives EDF 8 weeks to sort it out, and if they don't you go to the Ombudsman
2) You keep careful note of the conversations/dates you have had with them, then keep quiet in the hope that they drag it out for more than another 6 months, so you can invoke the "No Back Billing beyond 12 months" agreement and get a reduced bill

qwad4x4x4

I contacted BG about a switch in late October '11, they quoted me seemingly good prices and I said yes. However, when I checked on the switcing sites that night, I could see that BG had a much better offer that they hadnt told me about. I called BG next day (40min call) to cancel and was told that they had no record on the system for me yet. seemed fair.. the guy said to wait until you receive a letter and call back with that ref #.

2 weeks later, the letter arrived and on the same day 'Neil' from BG telephoned. I told him that I wished to cancel and determine the best deal. No probs said Neil.

2 weeks later I had a letter from BG to say that there was a problem - an objection raised by my current supplier! I called BG again and spoke to 'Emma', saying that I had spoken to 'Neil' and that I had cancelled the order. Emma understood and everything seemed ok, I mentioned the objection and she said that it was probably because there was something not paid with my current supplier.

3 weeks later I contacted my current supplier (on another matter) they confirmed that the account was paid up to date and that there had been NO request from BG and of course no objection. How peculiar. Current supplier said that maybe BG had got the wrong address?

2 weeks ago I received a "we're nearly there" letter from BG asking me for a meter reading. I didnt respond as I had cancelled and I had no desire to be waiting for another 40 mins to talk to BG again.

Later I noticed that the letter said that if I dont reply by 21/1, they'll estimate the reading. Humm!

Yesterday I saw a DD sitting there on my online bank for BG. I cancelled it of course.

It seems that sometime soon, I'm going to start getting dirty letters from BG for someone else's supply? I cant wait, I like a good fight :-) All letters saved, all calls recorded.

It's strange how we all perceive that the new supplier will be any better than the previous

jalexa

qwad4x4x4 wrote: »

It's strange how we all perceive that the new supplier will be any better than the previous

Not "all". Won't say that "service rating" isn't a factor but my main factor is price. I've switched numerous time, all "successfully" but not a single one 100% correct in every detail. Given that these are regulated organisations implementing an agreed transfer process, (and the information I provided was 100% correct) I cannot understand why process errors should be acceptable (to the Regulator).