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Pre-payment meter inspection case

SPARKSWILLFLY
SPARKSWILLFLY Posts: 85 Forumite
in Energy
I arranged a date and time with Scottish Power to come and inspect my meter as part of a regular annual thing. So far, he's not appeared and has half an hour left. Is there something in existence that states if the energy company fail to appear when they are supposed to, I can claim some compensation for my wasted time? I'm sure I read this somewhere but I could be wrong.

Thanks!

Peter

Comments

  • molerat
    molerat Posts: 35,135 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    From http://www.scottishpower.co.uk/pdf/sos-2011-standard.pdf
    Making and keeping appointments
    We offer morning (before 1pm) or afternoon (after 12 noon) appointments, or a 2 hour time band on request. If we do not offer you an appointment within these time periods, or we fail to keep an appointment that we agree with you, we will pay you £20 for Gas failures and/or £22 for Electricity failures.
    Exception note: This standard will not apply where we are not able to keep the appointment due to circumstances outwith our control or we give you at least one working day’s notice that we will be unable to keep the appointment.
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi SPARKSWILLFLY,

    Yes, we have gauranteed standards that we have to adhere to, if the engineer did not appear e-mail me with your details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I can look at this for you.

    Kind regards

    Graeme @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Plushchris
    Plushchris Posts: 3,592 Forumite
    £20 should cover a day off work shouldnt it? lol
    Missing Tesco R&R since Feb '07 :A & now a "Tesco veteran" apparently! ;)
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    so if on benifts, does that mean us tax payers get it back in the pot
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • SPARKSWILLFLY
    SPARKSWILLFLY Posts: 85 Forumite
    After all that, the engineer appeared just with five minutes to spare. Oh well, he got here in the end.
This discussion has been closed.
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