Experian Rep Query

backinbusiness

Question for the Experian rep
Sir

When my ex-husband went into our local BoS to change his address, the clerk erroneously changed all my accounts to his address too.

I noticed this on online banking, advised them accordingly, and it was changed back.

In the interim however, they have reported this to all 3 CRAs.

I raised a dispute and both Equifax and Callcredit removed this inaccurate information.

Experian wrote to the BoS who then compounded their error by confirming that I had lived there - (it probably does say this on their records!). Their records are wrong.

What do I have to do to get you to correct this information?

If you check the ER I have lived at my present address since 2001 - continuously!).

BiB

Experian_company_representative

We'll have a look for you. Please contact us with further details (credit report ref etc) using the email address on my MSE profile page in the biog. Thanks.

James Jones

backinbusiness

Experian_company_representative wrote: »

We'll have a look for you. Please contact us with further details (credit report ref etc) using the email address on my MSE profile page in the biog. Thanks.

James Jones

Thank you.

I've sent you the relevant emails.

BiB

amanda6

Hi, it says on the MSE website and I was advised by Halifax that I could obtain a credit report online from Experian for £2. I've been through all the FAQ's and info at www.experian.co.uk but couldn't find how I obtain this.
I've tried ringing your 'customer helpline' which I found I couldn't speak to anyone on as I wasn't a CreditExpert member - not much of a helpline. I also couldn't email through your website for help as, again, you will only help people who have already signed up.

I don't want to become a member or pay £14.99, I just want a one-off report for £2. I know I've been refused credit in error and want to find out why. Please tell me how to do this. I can't get a free trial as I had one several years ago when I was curious what a credit report contained.
Please help, as I don't dare re-apply for my Halifax card until this problem is resolved, I know another refusal will count against me.

InsertWittyName

Here you go: http://www.experian.co.uk/consumer/stat-cred-report.html

jackjones01

backinbusiness wrote: »

Thank you.

I've sent you the relevant emails.

BiB

Let us all know if the information is changed by experian because you have queried it or have they contacted the halifax for confirmation a balls up was made on there part.

amanda6

Thanks so much for the link, I've requested my report today and will update when I receive it

backinbusiness

jackjones01 wrote: »

Let us all know if the information is changed by experian because you have queried it or have they contacted the halifax for confirmation a balls up was made on there part.

Yes, I will post back once I know the outcome.

BiB

backinbusiness

Bump. Bump. Bump.

7 weeks on and no word from either the bank or Experian.

No wonder the consumer gets irate about CRAs!!

So I called my bank this afternoon and they confirmed they'd emailed all 3 CRAs correcting their error.

Mr James Jones - any chance of getting back to me and confirming if indeed this is that case and if Experian have amended their erroneous records?

Apologies if my tone is harsh - getting seriously cheesed off with the whole process now.

BiB

stclair

This issue still not resolved I thought after your email to James Jones it would have been all done and dusted in a matter of days of you sending it..

stclair

Still no joy?