Help needed - Grounds for Complaint?

tishywish

I'm not sure if this is on the right board, but here goes.

Early last year I switched enerrgy supplier from EDF, but because I have 2 meters EDF made a right mess of it. Eventually, I got the second meter switched 2 months after the first and didn't get a final bill for a further 3 months.

I did forget to phone EDF with my meter reading after I got this bill, as it was based on an estimate and not the figure I gave the company I had switched to (and it was way higher than the correct figure) but when I got the reminder through I did call them straight away with the correct reading and was told it would take 28 days to get the amended bill.

2 weeks after that call, I had a letter from a debt collection agency stating that I owed EDF the full amount from the last bill. I phoned them and they said there was a note on the file that the bill was to be reduced by 25% and, although they said I couldn't pay in installments I have now managed to pay off the reduced figure.

Yesterday, I had a letter from the DCA threatning legal action if I don't pay the full amount - not the one reduced by 25% by the entire bill.

In early December I did chase EDF up about the reduced bill and was told it would be a further 28 days - that time was up yesterday.

So my question is, who do I complain to about this? EDF? The DCA? Both? DO I even have grounds for a complaint?

I can't fault the company I've switched to, they have been very helpful all the way through but I would never go near EDF again after this experience.

jalexa

tishywish wrote: »

"when I got the reminder through I did call them straight away with the correct reading and was told it would take 28 days to get the amended bill"

That is the main (only?) thing that Edf has done wrong if (and I don't mean to disbelieve you) you can prove it.

So test that by a complaint to Edf.

undaunted

Your account is / was with EDF, your (primary) complaint with EDF, you say EDF said they would reduce the balance by 25% so it seems to me there is no reason to talk to anyone other than EDF.

As to legal action threatening it is one thing taking it another & if you're right what have you to be afraid of anyway? Don't let so called debt collectors intimidate you - that's what they count on when in reality there is little to be afraid of!