£1,400 Refund from Santander

unbelievable

I am always amazed when I come back to this forum, how many screws, how many fights and how many people are suffering because of the banks' incompetence. Of course, what we see here is only the tip of the iceberg ... and how ling did it go on before the internet!?!

OK, just some good news.

5 months I posted about a friend who tried to transfer a large sum of money via her A&L account, which is now Santander.

The money was returned to her account £1,400 short having never, apparently, left the country. Certainly never arriving abroad. With no explanation, no apology, no nothing.

The ignorant, ignomious customer disservice monkeys at their Bootle center had no answer why .... BUT ... they wanted to charge her a further £50 to investigate why.

She is foreign, was struggling hard to understand a word of their thick accents (this was specifically an international transfer department and, to be quite honest, so did I) and at a complete loss.

Needless to say, I did not give them £50 but did put in a lengthy, detailed complaint ... .

What I had done first though was to call them up again, afresh, and suggest to them that I wanted to make a similar transfer without connecting us at all, and asked if their might be any problems etc. That way I was able to get as much information out of them as possible, leading them on that etc. I am not saying what or how, I dare say the Santander PRs read these topics.

Well the good news is, after an apology for the delay taken to investigate the problem, we received another letter just now saying that the entire amount was being refunded to her account ... approximately £1,400.

What sickens me is the thought of how many others get caught out by these people, are incapable of fighting the system, or just walk away.

My response to them now is probably unprintable for a public forum but I am sure you can all imagine one.

Fight the good fight at ever chance, people, and don't let the slaves of the 1% grind you down.


**** 'em all.