Received Electric bill 2 years old

Cardew

dude89 wrote: »

Thanks for confirming i wasnt losing my marbles. I have just spent 15 minutes trying to find that to make sure i wasnt making it up

This was posted:

Customers of energy suppliers who aren't part of the ERA
Strictly speaking the back billing rules outlined were only signed up to by the big six suppliers who are part of the ERA. However Ofgem has recently written to all domestic suppliers and stated the following:
"We expect all domestic energy suppliers to adhere to the back billing requirements. Whilst the ERA back billing code does not apply to all suppliers the principle of being unable to seek payment from customers for more than one year's gas or electricity where the supplier was at fault for not billing the customer does. Therefore, you may wish to refer to the ERA billing code and scenarios for guidance when deciding whether the back billing rule should be applied in a particular circumstance." (Ofgem letter dated 19th August 2011)

macman

What you need to work out is whether you actually owe this debt or not. If you cancelled your DD before the final bill then you may well so so.
Your bank statements should give you all the info you need.
Whether the back billing rules apply in these circumstance is of course another argument.

jalexa

gasman1065 wrote: »

they said the last dd for £100 didnt go through as it was cancelled because we joined EDF..

As others have suggested did *you* cancel the DD arrangement with the bank?

For the benefit of others, SSE (of which Atlantic is a brand) IME is one of the few suppliers capable, for several years now, of the "not exactly rocket science" of refunding balances by Direct Credit just as long as the customer doesn't cancel the DD mandate with the bank. IME they are also capable and willing (if asked) to suspend the normal monthly DD collection, (without cancelling the DD arrangement), pending the final bill.

gasman1065

Hi
Thanks for all the replys , it doesnt have a breakdown just says final bill £100, i spoke to them last night and they have registered a complaint and they were going to ring back tonight , surprise surprise no phone call, i dont mind paying it if i owe , just dont how they can have no correspondence with you for 2 1/2 years then send you a bill for £100. i will phone the complaints dept tomorrow again, if i have to pay it i will offer £10 per month

jalexa

gasman1065 wrote: »

i spoke to them last night and they have registered a complaint and they were going to ring back tonight , surprise surprise no phone call,

SSE companies have a dedicated contact number for complaints handling. Phone up and find out why they failed to ring you back as promised. Make them realise you consider that a discourtesy.

gasman1065

Hi Everyone , just to let you know, phoned the complaints dept and they have cancelled the £100 ..thanks for everyones help