Car finance-company states my name is not on the agreement

somethingcorporate

Ring them up and try again, escalate to a supervisor if you have to; you may have got a newbie on the phone that couldn't work the system. I find it quite unlikely that they have got the name completely wrong without any explanation.

somethingcorporate

craig2305 wrote: »

Exactly! I bet if I cancelled the direct debit they would soon have my name on there correctly

Whilst it may be slightly tongue in cheek, please do not be tempted to do this. It would do you a lot more harm than good that is for sure!

craig2305

somethingcorporate wrote: »

Ring them up and try again, escalate to a supervisor if you have to; you may have got a newbie on the phone that couldn't work the system. I find it quite unlikely that they have got the name completely wrong without any explanation.

I've spoke to 3 different people now and a supervisor and all refuse to help me as I'm not the name on the account! They have confirmed that my current address and d.o.b are correct though so they are looking at the correct account

molerat

As others have asked, what name is on your copy of the agreement, what name is on the welcome letter you received ?

silo24

Can the dealer that supplied the car not help with this?

Sounds like it could be their !!!! up.....

Marcusp

Tell them then that since your name is not on the agreement that you will cancel the direct debit.

Also mention that the car is in your name so how do they intend making you pay for it if they don't have your name?

BoGoF

Marcusp wrote: »

Tell them then that since your name is not on the agreement that you will cancel the direct debit.

Also mention that the car is in your name so how do they intend making you pay for it if they don't have your name?

What ridiculous advice - the car belongs to the finance company regardless of who's name is on the agreement.

Marcusp

the car belongs to the finance company regardless of who's name is on the agreement

But how can they prove it, if they have one name and the car is registered in another name?

jonnyd281

Marcusp wrote: »

But how can they prove it, if they have one name and the car is registered in another name?

Because they will have the reg number on the loan documents, and all that will happen is they will reposes the car.

OP you need to pull out your credit agreement and find out what name is on that, and get back in touch with the dealer that sold you the car.

somethingcorporate

As I already mentioned, stopping paying would be the worse thing you can do so ignore any "advice" which advocates doing this.

It could be as simple as a computer / admin error at their end, it does not mean that you can stop paying for the car. If the paperwork is in your name then you need to send the company a copy and get them to deal with it properly (easier said than done!). Personally, I would put in an official complaint given you have spoken to them 3 times.