Replacement of faulty item - what value

shell820810

I bought a Fisher Price baby swing from Tesco a few months back and it does not work properly. (only set it up at the weekend for baby due this week) It cost £20 at the time, (was on offer as discontinued), and the up to date version is now £60-70 on other sites (tesco dont have it in stock).

Obviously I wont be able to get another swing for £20, and Tesco are just offering a refund. Am I entitled to a replacement of a similar specification?

For example, they have other branded ones on their website, but the cheapest is £55. Its a long shot, but is there any chance they have to offer me something like this? I assume they will send the faulty swing back to Fisher Price, and will get a refund to the wholesale value of it.

System

Afraid not. If the replacement/repair costs are too high they can insist on refunding. It is their choice

McKneff

Have to agree with !!!!!!, they are only obliged to either repair, replace or refund, their choice, obviously they want to refund so
yu dont have a choice.

shell820810

Thanks, just rang CAB and they said the same. Law is in favour of the retailer in this instance. I can totally understand why, but just disappointed that I will have to now spend more to replace the item.

McKneff

shell820810 wrote: »

Thanks, just rang CAB and they said the same. Law is in favour of the retailer in this instance. I can totally understand why, but just disappointed that I will have to now spend more to replace the item.

Not nesessarilly if you shop around wisely