Scottish Gas - i'm trying to pay the bill but they aren't helping

simpson_eh

I moved Flats last October, i phoned up my electricity and Gas supplier to get a final bill for each one sent out. Scottish Gas have been a complete nightmare.
As you will know when you leave a property the deposit can't be returned until you show proof you have paid all utilities and council tax.
So i kept phoning up and phoning up for a new bill to be sent out, they kept claiming a bill had been sent out but it never arrived. By the end of December i'd had enough and asked to pay the bill over the phone, asking if i'd paid the money would i get a receipt sent out they said yes. I paid and then the receipt never showed, a few weeks later a bill arrived though, useless as i'd already paid it over the phone. So now i'm in the situation of phoning up trying to get proof i have paid it, found out on the last phone call they don't even send out receipts and shouldn't have been told that, the best they can do is send out a final bill saying i owe them £0.
They are really doing my head in, everytime i phone i'm told to wait 10 days and i wait 10 days and nothing ever shows up.
I just moved house again and got the letting agency to close the account and am expecting a bill from that place too but it's been over 10 days so am i just gonna have the same problem. I've got over £1000 in deposits being held up by an outstaning balance of about £80 if even that.
Shouldn't it be the other way around? Shouldn't they be constantly hassling me to pay them, i can't beleive i have had to waste so much money calling up on my mobile to try and give them money.
Each time they've claimed to send out a bill i've checked to see which address it's going too and it has always been the correct one to make sure it isn't going to my old addresses. Over 3 months now i've been tring to pay.

Has anyone else had this problem? Anything i can do about it, i really need that deposit money back.

tripled

I don't know where you got this '10 days' figure from, it takes 28 days to receive a final bill.

You need to wait until 28 days have passed since you last spoke to homemovers. At this stage if you still haven't had a closing account, call them back and ask to speak to a manager. They should transfer you to the customer liason team. They will monitor the account to make sure it is closed correctly. They also have the power to send correspondence, so if for example there was a system problem stopping them sending you a final bill they could send you a letter confirming the account was closed and up to date while it is being sorted out.