Bank calls you and asks for security

callum9999

Lokolo wrote: »

They do, from the number they are calling from.

My card got cloned, HSBC called me. I said I would check out the number the rung on and call back.

What a surprise, it was the fraud department for HSBC. They then cancelled my card and sent me out a new one.

The fact Tigs thought "omg they could be a conman from asking me for 3 characters of my password" is stupid! They're asking for some digits, not the whole word!



Hence why they only ask for certain amounts of information and certain digits and not the whole word and phrase.

So there are no scenarios where you interact with the bank and they only want 3 digits from your password etc.? I know a few of mine only ask for 3 digits to let me log into internet banking. How do you know they aren't attempting to log in on the other end of the phone and just need those digits?

Unlikely of course, but certainly possible.

pqrdef

Tigsteroonie wrote: »

I offered to compromise, I would tell them the third character of my password if they then told me the seventh character, thinking that we could verify both our identities in this way, but they refused.

Give them wrong answers. If they're legit, they'll know. If they aren't, they'll have to accept whatever you tell them.

MoneySaverLog

pqrdef wrote: »

Give them wrong answers. If they're legit, they'll know. If they aren't, they'll have to accept whatever you tell them.

Probably end up locking your account out then. Best to get a name and extension and call them back on the number on the back of your bank card.