homebase furniture care - commission?

huwy123

I'm not sure if this is the right thread but anyway...
I was just wondering if staff at homebase get commission for selling their furniture care "insurance"?
My misses recently bought an ex-display item of furniture and was told she could only get the current 20% off all furniture offer if she also bought the furniture care.
I am very cynical and this sounds highly suspicious to me!

somethingcorporate

+1, sounds very unlikely that it was true. Although given they are private goods on private property they can refuse to sell whatever item for whatever reason. If they insist you have to buy a warranty before they sell you the goods then so be it!

deanos

They tried that on with me, they said i couldn't buy a reduced fire that was Ex-Display if i didn't buy the insurance, well i bought the fire and the insurance and immediately asked for a refund on the insurance, they couldn't refuse as its illegal ,got the fire even cheaper , he he !

So my advice would be buy the furniture and go back a few days later or to a different store and ask for a refund on the insurance you have 45 days to do this

Forwandert

What you tend to find these days is retail employees are told they have to push certain products at the sales point. Some of them take it to the extreme. Retailers will add these requests into mystery shopper questionnaires to see if the person at the till has offered the products. So to some degree they will be offering the products to save on disciplinary actions especially if they have a certain figure of sales to hit.

daisydukes79

As an ex HB employee I can tell you they dont earn commision on the furniture care, but they will have targets to reach eg £75 worth per week etc. They DO earn commission on the actual furniture they sell but not much really.

Flyboy152

somethingcorporate wrote: »

+1, sounds very unlikely that it was true. Although given they are private goods on private property they can refuse to sell whatever item for whatever reason. If they insist you have to buy a warranty before they sell you the goods then so be it!

I am not entirely sure that is correct, Somethingcorporate. But I am open to be pointed in the right direction.

Flyboy152

huwy123 wrote: »

I'm not sure if this is the right thread but anyway...
I was just wondering if staff at homebase get commission for selling their furniture care "insurance"?
My misses recently bought an ex-display item of furniture and was told she could only get the current 20% off all furniture offer if she also bought the furniture care.
I am very cynical and this sounds highly suspicious to me!

Whether they can do this or not, you could just buy the furniture and the insurance and then cancel the insurance, within fourteen days, for a full refund of the premium.