Need to cancel a recent car loan

DCFC79

re the lights, when its dark turn the engine on and lights and get out and see if the lights are and do the same with the indicators or do as redpete says.

d1ablo3

All dealers have to adhere to their "Duty of Care", and to make sure that the car is actually fit for purpose and suitable to the needs of the customer. Dont get me wrong I'm not a solicitor but I am an ex Car Salesman that has attended a few courses on selling and the law. The dealership is classed as the expert and the customer should be asked what you intend to use the car for, ie do you intend to pull a caravan, do you intend to ..........etc. The dealership then has a legal right( if I remember correctly) to sell you a car that fits your requirements. The dealership will quite gladly exchange the car in part exchange but you will loose a lot of money, they will only give you the market value of the car and not anywhere near the purchase. You could ask them to do a nil balance transfer, they dont have to but basically it means exchanging the car for a car of same value that is more suitable. The finance company then change the details of the agreement to the new vehicle, but they also have a say in that. Hope any of this drivlle helps.

sparkles12_2

d1ablo3 wrote: »

All dealers have to adhere to their "Duty of Care", and to make sure that the car is actually fit for purpose and suitable to the needs of the customer. Dont get me wrong I'm not a solicitor but I am an ex Car Salesman that has attended a few courses on selling and the law. The dealership is classed as the expert and the customer should be asked what you intend to use the car for, ie do you intend to pull a caravan, do you intend to ..........etc. The dealership then has a legal right( if I remember correctly) to sell you a car that fits your requirements. The dealership will quite gladly exchange the car in part exchange but you will loose a lot of money, they will only give you the market value of the car and not anywhere near the purchase. You could ask them to do a nil balance transfer, they dont have to but basically it means exchanging the car for a car of same value that is more suitable. The finance company then change the details of the agreement to the new vehicle, but they also have a say in that. Hope any of this drivlle helps.

Hi there

This is very informative and i appreciate the time you took to answer - The car salesman is a gem and is doing his best to work with me - Will the car really lose a lot of money after 8 days and i havent registered it in my name just yet so it still only has one previous owner - Its a used car so i think they will be able to sell it on for what i paid for it as nothing much has changed - I ddint think used cars depreciated as much as new ones lol

I dont mind losing a bit on the car like £500 or something ( would rather not lose it but if i have to to get another car then so be it) but thousands would kill me as i am willing to increase the finance but with another car- this car was 4995 i put 2000 down but obviously with the finance , vat and interest i will pay a lot more than this back

Thanks again great advice greatky accepted

macman

How far did you actually drive this car before you bought it?
Sorry, but saying that you now 'don't like the noise of the engine' is hardly going to make a plausible case for rejection-most dealers would have laughed and shown you the door. The dealer is obliged to fix the faults, but not to buy the car back. If he does, he's quite entitled to make his normal margin on it, and you will only get the trade in price.
Your alternative is to sell it on privately.

sparkles12_2

redpete wrote: »

How about checking that they work when you first get in the car - before you drive off. The chances of them failing during the journey are small enough so you don't need to check them each and every time you use them, just go by where the indicator stalk is to make sure you have set them to indicate.

Hi there

The indicators work perfectly it's just from i passed my test 16 years ago the inside indicator lights are what i have always followed before i make the turn , just like looking in your rear view mirror and wing mirror before changing lanes - for me it's like blacking out your mirrors when driving lol

Once i indicate my eyes automatically look at the indicator light before making a turn , so when i look now all i see is the steering wheel lol I suppose i have always relied on my indicators and its just what im used to nobodys fault - I also cant see the petrol gage either the steering wheel blocks that out too - which is good thing i suppose considering the price of petrol im better to think i always have a full tank maybe its a god send i cant see that lol

If you have a car and drive maybe test yourslef as to how much you rely on being able to see the lights to helpt direct you and how often you automatically check your petrol gage - I never thought it would be anything i would ever notice "Until it happened" lol

Thanks for taking the time to reply and fingers crossed my lovely dealer will help me out - will keep you posted xo

geoffky

Has it not got a adjustable steering wheel..most do, look for lever underneath the steering wheel.

silo24

As Geoffky said, the steering wheel will be adjustable by the driver. Sit in the drivers seat and feel under the wheel on the steering column for a small lever that you can use to 'unlock' the mechanism. Move the wheel to the new position and then 're-lock' the wheel in position by returning the lever to the same place as it was before.

NO WAY did the dealership take the wheel off and put it back in a different position.

Also, the engine noise could well be due to the water pump having failed. This gets fixed, the noise goes away.

To be honest, it sounds to me like the main issue you have is the car is underpowered. They will probably allow you to change this under the Network Q 30 Day Exchange if it really is a Network Q car.

Extract_from_NETWORK_Q_Website wrote:

30 day exchange

We're confident you'll be absolutely thrilled with your purchase. But, for added peace of mind, if your car develops a mechanical or electrical fault (in the first 30 days of ownership) that cannot be repaired to a satisfactory standard, the supplying retailer will exchange it for a Network Q vehicle of equal value.Why? Simply because we believe in our cars, believe in their inherent quality and hold our customers' satisfaction paramount.

sparkles12_2

macman wrote: »

How far did you actually drive this car before you bought it?
Sorry, but saying that you now 'don't like the noise of the engine' is hardly going to make a plausible case for rejection-most dealers would have laughed and shown you the door. The dealer is obliged to fix the faults, but not to buy the car back. If he does, he's quite entitled to make his normal margin on it, and you will only get the trade in price.
Your alternative is to sell it on privately.

Hi

I took it for a drive on the main road beside the dealership - it was a 10minute drive straight roads no hills with one turn - I was nervous when driving it as i just had an accident in Dec where my car lost control and crashed in black ice and is now written off that combined with driving a car with a stranger i wasnt focusing on the engine noise- I wasnt confident getting into the car in the first place and was more worried about having an accident during the test drive . It was like taking a driving test all over again so i wasnt carefully listening to the engine noise.

Im not sure how you would feel if you spent 5k on a car and within the first week it has a faulty water pump that needs completely taken out and replaced, the electric side mirror breaks and the wheels need alligned as the car was dangerously pulling to the left and as far as im aware there is a difference in engine sound between a disel and a petrol. I didn't buy a disel car I bought a petrol - I bought a petrol car as i hate disel engines.

The faults that have been found in the car would never have been found during a test drive , the car came with a Network Q approved clearance - surley something as simple as a wheel allignment should have been checked before i drove it never mind the water pump being faulty and then the wing mirror- and as it happens the water pump is part of what has been causing the noise in the engine - Im a normal person buying a car and put my trust in the dealership and i still trust them but understand these things happen and have to be expected when buying a used car - but not after 1 week

I am rejecting the car and it is very plausible that a 5k car that was apparently fully inspected and checked by Network Q has so many faults one week after it was purcahsed and it is going back to the dealership tomorrow

As i have said the sales staff in my dealership are lovely and are working with me to get me another car " I dont think many reputable dealerships would laugh in a customers face and show them the door not where i live anyway and certainly not in this market id say a lot are glad of the sale in the first place and with this car going back im increasing the finance to a car with a better engine and hopefully less problems

sparkles12_2

opinions4u wrote: »

Re the indicator on the dashboard, have you tried moving the seat an inch or two fowards, backards or (if it allows) upwards?

Hello

Yeah flip sake i did everything lol nothing worked - Thank you for getting back to me

sparkles12_2

geoffky wrote: »

Has it not got a adjustable steering wheel..most do, look for lever underneath the steering wheel.

Hi

The wheel is fitted it doesnt adjust - The services dept for the dealership looked at it and had to take the S/Wheel out and lower it as it had no level to adjust it - yeah i thought of this as my 9 year old car had one and this car was much more up to date than mine -

Thank you for the advice though