Ovo cut prices 7 days after I renewed-What to do?

davehills

Hi All,

I renewed Ovo on 29th December on their "New Fixed Energy" deal as I am more than happy with their service and the savings I'd have made by going elsewhere are minimal.

However, I have discovered that they cut the price of this tariff only 6 working days later.

Do I go back to Ovo and ask to be put on the cheaper deal? If I ask them really nicely and explain how disappointed I am do you think they'd change it? (I assume that the cooling off period doesn't apply when you re-sign a utility contract?)

To be perfectly honest I'm more than happy with Ovo and they have been fabulous, but I'm a tight wad and if I can save a couple of quid here or there I will do!

(Before anyone mentions it I know it's a fixed contract but the change took place after only 6 working days)

rogerblack

davehills wrote: »

Hi All,

I renewed Ovo on 29th December on their "New Fixed Energy" deal as I am more than happy with their service and the savings I'd have made by going elsewhere are minimal.

I'd look up several threads to 'coop offers to pay switching penalties', and use that on the phone.

eschaton

davehills wrote: »

Hi All,

I renewed Ovo on 29th December on their "New Fixed Energy" deal as I am more than happy with their service and the savings I'd have made by going elsewhere are minimal.

However, I have discovered that they cut the price of this tariff only 6 working days later.

Do I go back to Ovo and ask to be put on the cheaper deal? If I ask them really nicely and explain how disappointed I am do you think they'd change it? (I assume that the cooling off period doesn't apply when you re-sign a utility contract?)

To be perfectly honest I'm more than happy with Ovo and they have been fabulous, but I'm a tight wad and if I can save a couple of quid here or there I will do!

(Before anyone mentions it I know it's a fixed contract but the change took place after only 6 working days)

They might or they might not.

If they had increased the price only 6 working days after you signed up..... would you be wanting to phone up and offer to pay the extra?

davehills

eschaton wrote: »

They might or they might not.

If they had increased the price only 6 working days after you signed up..... would you be wanting to phone up and offer to pay the extra?

LOL! What do you think?

Only reason for asking is that a lot of shops will refund the difference on stuff if they reduce the prices, wondered if energy suppliers would do the same.

davehills

Might drop 'em a cheeky email if I get time but I'm happy with Ovo so have no desire to change supplier.

macman

You have nothing to lose by asking-but at what point do they say the reduction will still be applied-6 days after, 7 days, 14 days, 28 days? They'll always be someone who misses out.

davehills

Yeah, I understand that. I suppose I'm just a bit miffed that they didn't mention the prices were dropping.

If they had, I would have delayed the start of the new contract by 6 days!

macman

The call centre staff would not have had a clue that the price was going to drop, they would have found out along with the rest of us.