Post Office Home Phones

JAY

Mrs_Poyser wrote:

I seem to be getting somewhere with the PO so I thought I would post in case it is of assistance. In the T&C on the web it says that you can request to be put through to a manager, so I did this. I also put my complaint in writing, headed it Formal Complaint and sent it to ric.francis@postoffice.co.uk (he is Executive Director, Operations). And hey presto, a very nice customer service chap phoned me and we had a long chat. They have set up a new dedicated team in Brighton to deal with problems. He has arranged the necessary credits - but still has to put them on next quarter's bill - apparently that is all the system allows. And he said that being charged for caller display without actually wanting or having it is not an isolated problem, but affects lots of people - they are currently struggling to fix it.
So be warned - check your PO Homephone bills in case they are charging for caller display without your noticing! They will credit (eventually) if you ring up and make a fuss.
Sorry for the essay - hope this might help.

thanks for the email address, I have done this, had a reply and am now awaiting the outcome, I have also had ofcom contact me so we shall see what happens. thank you

JAY

got to say since contacting the email given, a happy result, my refund was paid in full, plus a representative from the PO knocked on my door that same evening with a huge bouquet of flowers, I feel now it's the call centres who not helping this buisness.... I am satisfied with the outcome.