Disabled rights - pre paid meter

newbie2010

Richie-from-the-Boro wrote: »

Don't agree my friend. If, and its a big if .. .. the pre-paid was imposed by Southern Electric as a result of a mistake on the part of Southern Electric evidence of the mistake can easily be made available and it can be ruled on and rectified.

I said a big if. Taking the O/P at face value we and himself only have the word of his nice lady friend [STRIKE][see previous threads][/STRIKE] who lives 2 hours away for the claim it was (1) SE's fault, and the good lady (2) did nothing whatsoever to deserve the pre-paid being imposed on her.

Thank you I will certainly look into this.
And to clear one thing up. Like my friend, I am female. There is no ulterior motive to my kind act. :rotfl:

HalloweenJack

your first post:

She owes SE £400 due to bill errors on 'their' part

im very sure SE would dispute that part;

btw you never said how the £400 came about?

mattcanary

How the £400.00 "debt" arose, is key?

If it is not correct, then I would thought you may well arrange for the prepayment meter to be removed after the debt has been taken off the meter and your friend reimbursed for the extra payments she has made

chanz4

more like £400 was oustanding, they obtained a warrant or force fitted for it

deshepherd

HalloweenJack wrote: »

btw you never said how the £400 came about?

OP described it as being due to errors by the suppliers ... I'd assume this is probably several bills issued on estimated readings and a big surprise after a visit from the meter reader.

HalloweenJack

the OP just states its bill errors - and that what i would like to know - what are the rrrors exactly? estimated to meter read and a catchup bill is likely as you suggested ; but remember the law says the meter only needs to be read once every 2 years.

Southern_Electric_company_representative

Hello,

Has your friend spoken with someone in our call centre? If she is not happy with information provided she can ask to speak with a manager. Or alternatively she can send a message to our email address posted on our profile page and we can make sure she is on the best tariff possible for her. Thank you, Stef.

newbie2010

To all those that have replied. Firstly thank you for your input. I don't remember the exact details of how the debt came about so I will not post what I remember without checking with her the full story, which I will post here to clear things up.

newbie2010

Southern_Electric_company_representative wrote: »

Hello,

Has your friend spoken with someone in our call centre? If she is not happy with information provided she can ask to speak with a manager. Or alternatively she can send a message to our email address posted on our profile page and we can make sure she is on the best tariff possible for her. Thank you, Stef.

On more than one occasion she has spoke with your company and tried to come to a reasonable solution but sadly your company will not budge. She is not denying the debt or refusing to pay. I was originally making an enquiry as to whether she would have any sway with SE and if so I was going to help her contact them in the best way to see if something could be arranged.

Southern_Electric_company_representative

I would be more than happy to help resolve this matter for your friend. For me to do this I would require your friends details, which you can send to our email address on our profile page. Thank you, Stef.