Natwest cheque payment not showing Help Please

furball

Hi we paid 2 cheques into natwest bank over the counter on Tuesday. We have the receipt. These payments are not showing up on our account as being paid in and we have been into the bank and were told not all cheques show up. We were told they would in our account today,they aren't, we feel we are being fobbed off.
Does anyone know where we stand, these were tax payments to us and haven't been cancelled. I am going into the bank again tomorrow. What is the best way of dealing with this please. Thankyou

alanq

In my experience NatWest only shows cheques when the funds are available to withdraw. That's 4 banking days at least. You will not see any sign of them before Monday at the earliest.
http://www.natwest.com/personal/current-accounts/g4/cheques/clearing.ashx

jen245

Really? Mine always show up on my account the next working day after I pay them in, and Im able to draw on them 2 days later.

furball

Thankyou. I have usually had the cheque show that it is paid in but not available to use. I hope you are right. Phone line call centre for bank said it should have shown up as paid in. Many thanks for your reply.

alanq

jen245 wrote: »

Really? Mine always show up on my account the next working day after I pay them in, and Im able to draw on them 2 days later.

Perhaps this is a difference between a Basic account and a full current account. I have the former.

stclair

I would take the receipt into the branch where they was paid in.

Sometimes depending on how the cheque was keyed they might not show up on the account until the cheque has actually cleared.

furball

Thankyou i am going into the bank in the morning. Fingers crossed.