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ESA Claim Closed

I am asking on behalf of my brother. He was claiming ESA, he got sent a form (Limited Capacity to Work), unfortunately he sent it back 3 days late. He has phoned them today and was told that they have closed his claim and that they have a 3 week back log of claims. What should he do? Can he open another claim for ESA (he has a sick note) or should he claim for JSA? Any help is much appreciated.
--><-- Sugar Coated Owl --><--

If you believe, you will survive - Katie Piper

Woohoo! I'm normal! Gotta go tell the cat.

Comments

  • Cpt.Scarlet
    Cpt.Scarlet Posts: 1,102 Forumite
    Tenth Anniversary
    The DWP are required to ask him why the ESA50 was late, he needs to show Good Cause. He can make a new claim, but as his previous claim was failed due to a technical infringement, he will not be paid anything until a decision on this second claim is made, so he needs to push the DWP to re-activate his original claim. Tell him to escalate it to the Customer Services manager.
  • Thank you for your help. To be honest he doesn't really have a valid reason for it arriving late.
    --><-- Sugar Coated Owl --><--

    If you believe, you will survive - Katie Piper

    Woohoo! I'm normal! Gotta go tell the cat.
  • When it comes down to the DWP, you have to be prompt with whatever they are asking you to send back, as in your brothers case they didn`t even give him a bit of room to move, but hope ur bro sorts it soon.:j
  • cit_k
    cit_k Posts: 24,812 Forumite
    Thank you for your help. To be honest he doesn't really have a valid reason for it arriving late.

    Is there any reason why it was late?

    Perhaps it is a valid reason, and you just dont realise it.
    [greenhighlight]but it matters when the most senior politician in the land is happy to use language and examples that are simply not true.
    [/greenhighlight][redtitle]
    The impact of this is to stigmatise people on benefits,
    and we should be deeply worried about that
    [/redtitle](house of lords debate, talking about Cameron)
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