Moving home with talktalk

kitasmum

Hi all,

I'm moving house next week and gave talktalk a call to switch my package (3 international) to the new house. The person I spoke to in customer service said that they can't do this for me.

Apparently I have to sign up with BT at the new address, then cancel this (and pay cancellation fee to BT) and finally sign back up with talktalk and wait another few weeks to get the phone and broadband connected.

Is this for real? I'm sure I read on one of the other threads that talktalk can deal with the suppliers at my new address directly and I shouldn't have to talk to them at all.

Does anyone have any idea how much the cancellation fee is with BT? and would I be liable to pay the £70 to talktalk for cancelling if BT costs more than that to cancel? I've only been with talktalk since August.

Any advice would be greatly appreciated.

Thanks, Gail.

utilitybroker

Yes one of the many disadvantages of using Talk Talk,is they are not interested in moving customers.

If you move your Landline back to BT and put it on Option 1, and dont sign any 18 month contract for cheaper calls,you should be able to cancel the landline contract for £18. However BT have cottoned on to the likes of Talk Talk Tricks and after the 1/5/2007 they will charge you the remainder of the years contract plus a £5 admin fee to get out of it.

It does seem very harsh that Talk Talk would want to charge you £70 cancellation fee, and start you off again on another 18 month contract when/if you go back to them.

Heinz

kitasmum wrote:

I'm moving house next week and gave talktalk a call to switch my package (3 international) to the new house. The person I spoke to in customer service said that they can't do this for me.

Apparently I have to sign up with BT at the new address, then cancel this (and pay cancellation fee to BT) and finally sign back up with talktalk and wait another few weeks to get the phone and broadband connected.

Is this for real?

Talk Talk can do it - but they have to pay Openreach to do the work.

Being cute operators, they've worked out a way of getting their own customers to pay without appearing to be responsible.

Personally, I'd treat their being economical with the truth in this way as 'a sign' that, perhaps, I should be considering other options.

cazmeg

I am in the middle of a nightmare move with talktalk. I too couldn't believe that talktalk expected me to lie to BT to get my line transferred.
However I did this ,which involved many hours spent on the phone. The time it takes talktalk to answer is terrible.
We moved on 9 Dec. The phoneline went back to talktalk on 22 Jan. I was told it would take 2 weeks. It involved many more phone calls.
Now I am still waiting for the broadband to go live. I have had to sign up with tesco dial up. I am finding it such a stressful experience. I get told different things each time I phone and I am no nearer to an answer.
Is there anyone I can complain to? Thanks Carol.

Heinz

cazmeg wrote:

I have had to sign up with tesco dial up.

Have you seen THIS? I have no personal experience but it should certainly be cheaper than Tesco dial-up.

cazmeg

Have you seen THIS? I have no personal experience but it should certainly be cheaper than Tesco dial-up.
How does this work?
I am already registered with 18185, but I don't understand how to go online with it. Thanks Carol.

Heinz

cazmeg wrote:

I am already registered with 18185, but I don't understand how to go online with it. Thanks Carol.

As you're stuck with dial-up for a while, that link appears to show that, instead of getting you computer to dial whatever number Tesco have given you (0845?), you could dial 1818502081149845 and surf for as long as you like for the cost of one 18185 connection charge (5p).

Even if you've only signed up for Tesco's 1p/minute pay-as-you-go internet dial-up service, you'd be saving after 5 minutes.