Equifax address help!

MuddyMitts

Hi, all

I'm really sorry as this isn't strictly credit-card related but is the closest match I can find by searching the forum.

My card has just been refused authentication online and on two separate phone calls to Tesco mobile in trying to take out a new contract. The card is fine in itself and Tesco's reps are fortunately very good so far!

We have deduced that the problem is most likely in my address. My bank/card address displays the same as Royal Mail displays it and is also the same that Tesco have been trying to use. However, the last rep suggested that as they use Equifax, Equifax probably aren't displaying my address in exactly the same way. Registering on Equifax confirms that this seems to be the case. I can't even order a credit report off Equifax right now, which seems to be bc it's past 8pm, let alone get in touch with anyone there. I can't even email to ask about an address change as you have to have a credit report number first *slightly angry facepalm* So:

1) Anyone got any experience of this...?!

2) Anyone have any idea how easily I'll be able to get my address display changed on Equifax and how long this will take to take effect?

All I'm trying to do is get a new phone and this seems like such a frustrating block. Nightmare day and just feel like weeping with frustration now!

Thanks

M

Tremour-88

MuddyMitts wrote: »

Hi, all

I'm really sorry as this isn't strictly credit-card related but is the closest match I can find by searching the forum.

My card has just been refused authentication online and on two separate phone calls to Tesco mobile in trying to take out a new contract. The card is fine in itself and Tesco's reps are fortunately very good so far!

We have deduced that the problem is most likely in my address. My bank/card address displays the same as Royal Mail displays it and is also the same that Tesco have been trying to use. However, the last rep suggested that as they use Equifax, Equifax probably aren't displaying my address in exactly the same way. Registering on Equifax confirms that this seems to be the case. I can't even order a credit report off Equifax right now, which seems to be bc it's past 8pm, let alone get in touch with anyone there. I can't even email to ask about an address change as you have to have a credit report number first *slightly angry facepalm* So:

1) Anyone got any experience of this...?!

2) Anyone have any idea how easily I'll be able to get my address display changed on Equifax and how long this will take to take effect?

All I'm trying to do is get a new phone and this seems like such a frustrating block. Nightmare day and just feel like weeping with frustration now!

Thanks



M

Hows the address appear on the Electoral roll? Best bet would be to phone them up tomorrow and ask them, but changes to the file could be anywhere from 1 second to 3 months

MuddyMitts

God only knows Probably a hybrid of both, judging by how today has gone. I literally need to get Equifax to remove a town line and put a building number on the correct line (doesn't actually make sense atm anyway) so my last bit of optimism / realistic hope is kind of pinned on that happening asap...