Edf

julieb12345

Have recently agreed to pay my gas and electricity by direct debit with EDF after paying my last electricity bill to them in december and was told that £62 would be debited every month from 18th Jan for both utilities. They have taken £136 from my account saying that was £62 agreed DD and £23 estimated usage for the month and £42 Transferred consumption charges which the girl on customer service could not explain to me. Can anyone explain this to me please???:mad:

dogshome

Hmmmm - Nothing seems to add up, including a total of £136 when combining £62 with £23 and £42, which I make £127.

Maybe some other responder knows what a ' Transferred Consumption Charge' is - Maybe the balance on the account up to the point the tariff was changed over to D/D payment? - I don't know and would be interested to find out

£23 'Estimated useage' charge, surely estimated useage is what EDF based the D/Debit on?

Unless someone on site with more knowledge than myself, (Not difficult) comes up with good reason for these charges and terms, within 10 days, I suggest Julieb12345 WRITES a letter headed Complaint demanding an explanation of these charges in plain English

Neil_Jones

No idea what a transferred consumption charge is, but my best guess based on the words in question, would be some sort of debt transferred from another supplier?

Walaboobah

Depending on who you communicate with at EDF, you will probably get a completely different answer. The company is a complete joke and I would advise getting out as soon as you can!

I had correspondence from EDF saying my monthly bills were to be reduced from £196 to £86 per month based on my consumption from March to last Friday. They have now got back to me and calculated £116 per month but have included December 2010 in the calculation which was the coldest month on record for around 30 years! I have asked for an explanation, threatened them with Offgen and as soon as I get the £1400 worth of credit that is in my account refunded, I'll be out of there as there are still cheaper options available