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Lloyds - PPI to be refunded but ...

My dad has a loan with lloyds at about 17k, a few years back they reduced his interest to about 2% and extended his term as he was struggling to make payments.
This was all done 'in house', no external companies. they have upheld a ppi complaint and will be refunding £9k.. Will they more than likely pay it off the loan? will my dad get anything back?
Thanks in advance
Living in our forever house!
Two little princesses
:grouphug: <
I find this disturbing!

Comments

  • dunstonh
    dunstonh Posts: 120,181 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If the debt is in arrears or defaulted, then they can use the redress against those if they chose to do so.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Thanks for your answer

    My dad finally got through to their help line they said as the loan is not in arrears he gets the money directly sent to him :) It means they'll be able to move to better accommadation with heating that works.
    Living in our forever house!
    Two little princesses
    :grouphug: <
    I find this disturbing!
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