Churchill car insurance

kittyJ_2

it was time to renew my car insurance with churchill they sent me a letter out saying how much a month it was going to be £47 a month
looked around found a better deal £41 a month a get more rang churchill up said i didnt want to renew they said can we see if we can beat it yes fine they came back with saying it would be £48 errm thats more then was you said to begin with they ask what does it say on the renew letter i told them £47 oh i'm sorry thats wrong it should be £53 i said no thank you i dont want to renew with you i did say if i hadnt rang up and changed and carried on with you thinking i was paying £47 and you would take £53 can that be right they just said well you dont want to renew so its not a problem

is this normal surely this is very very wrong

[Deleted User]

Churchill and Direct Line have just been fined for dodgyness. Like forging signatures and stuff. I wouldn't be surprised at their attitude on the phone.

colino

I think DL/Churchill have had a major management makeover and they are now in the do not touch with a bargepole category. The fine they have slapped on them is for fraud and forgery, but they seem to have bought themselves out of the headlines.
Even the original marketing masterstrokes seem misunderstood by the current management (the animated phone/dog get attention and interest but don't need the expensive actors!).
Looks like a desperate company throwing fortunes at its public face while acting distinctly dodgey when they have the sniff of customer cash.

Lum

For me Churchill were put into the barge pole category back in 2004 after they refused to handle a claim for me, where someone had driven into the back of me, accepted full liability and had insurance. They claimed I'd given them incorrect information about my car and let it sat rusting in a garage for three months while they looked for the recordings of the phone calls I'd had with them, only to then admit that actually I did tell them everything correctly.

The problem: I was driving a car which had never been sold in the UK or Europe and they claimed I didn't tell them it was an import, despite the fact that the drop down box on their website has (import) next to it when you select that model.

TrickyWicky

What you're all forgetting is that ChurchKill and Direct Liars are all from the RBS group.

RBS = Fred the Shred = Don't give a damn about anyone but himself, screw the economy, the nation, the staff, look after himself only.

kittyJ_2

makes me feel worse switched to direct line